What to Do If FedEx Package Is Missing

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In an increasingly digital world, online shopping has become a norm. However, with this convenience comes the occasional stress of a missing package. In this article, we will discuss in-depth what to do if your FedEx package is missing, providing multiple solutions, options, and examples to help you navigate this situation.


If your FedEx package is missing, first double-check your tracking information and inspect all possible delivery locations. If you still can’t locate it, contact FedEx Customer Support at 1.800.GoFedEx (1.800.463.3339). You can then report the missing package via your FedEx account and file a claim online if confirmed lost or missing. To prevent future loss, consider options like FedEx Delivery Manager, lockbox services, or requiring a signature for delivery.

Double-Check the Tracking Information

The first step when you notice your FedEx package is missing is to double-check your tracking information. Ensure that you have entered the correct tracking number and verify the expected delivery date. FedEx’s tracking system provides real-time updates on the package’s location within the FedEx network, allowing you to monitor your shipments and make necessary adjustments during the journey of your package.

Look for the Package in Possible Delivery Locations

Sometimes, the package might be left in a safe place, such as a porch, garage, or with a neighbor. Make sure you have checked all possible locations before reporting the package as missing.

Contact FedEx Customer Support

If you still cannot locate your package, contact FedEx Customer Support at 1.800.GoFedEx (1.800.463.3339). They can provide further information and guidance on the next steps to take.

Report the Missing Package

Log in to your FedEx account, go to the tracking page, and follow the instructions to report the missing package. FedEx allows shippers or recipients to file a claim for any packages that are lost, damaged, or arrive with missing content within nine months of the shipment date. You’ll need your FedEx tracking number as well as supporting documents to file your claim online.

File a Claim

If your package is confirmed as lost or missing, you can file a claim online for a FedEx Express, FedEx Ground, or FedEx Freight shipment that’s damaged, lost, or missing contents. The amount of compensation depends on the declared value of the package and any additional insurance purchased by the shipper.

Preventive Measures for the Future

To avoid losing a FedEx package in the future, consider signing up for FedEx Delivery Manager, redirecting the delivery to a FedEx location, using a lockbox service, scheduling deliveries with the courier, installing security cameras, requiring a signature for delivery, or rerouting or rescheduling delivery.

In conclusion, while losing a FedEx package can be frustrating, there are several steps you can take to locate your package or file a claim for compensation. By staying proactive and following the guidelines provided by FedEx, you can ensure a more secure delivery process and minimize the risk of losing your packages in the future.

Frequently Asked Questions

What is FedEx Delivery Manager and how can it help prevent missing packages?

FedEx Delivery Manager is a service that allows you to customize your delivery to fit your schedule and needs. You can reschedule the delivery, redirect it to a FedEx location, provide delivery instructions, sign for a package remotely, and more. By using this service, you can ensure that your package is delivered at a time and place that is convenient for you, reducing the risk of it being lost or stolen.

What is the typical timeframe for resolving a missing package claim with FedEx?

After you file a claim for a lost package, FedEx typically takes between 5 to 7 business days to investigate and resolve the issue. However, this timeframe can vary depending on the specifics of the case.

Can I file a claim if I’m not the sender of the package?

Yes, both the shipper and the recipient can file a claim for a lost or damaged package. However, only one claim can be filed per package.

What type of supporting documents do I need to file a claim?

When filing a claim, you’ll need to provide details about the package and the contents, including the FedEx tracking number, proof of value (such as a receipt or invoice), and a description of the package and its contents. In some cases, you may also need to provide evidence of damage if applicable.

What happens if my package is found after I have filed a claim and received compensation?

If your package is found after you have filed a claim and received compensation, you are required to contact FedEx to cancel the claim. If you wish to keep the package, you may need to repay the compensation amount.

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