Instacart is a popular grocery delivery service that operates across the United States and Canada. The platform offers a convenient way to shop for groceries and household essentials from various retailers. But as a customer, you might wonder how tipping works on Instacart. This article will provide an in-depth explanation of Instacart’s tipping policy, its effects on shoppers’ earnings, and the recommended tipping practices.
Instacart’s tipping policy suggests a default tip of 5% of the order total, with a minimum of $2 per individual store delivery. However, customers can adjust this amount during checkout or after delivery. 100% of the tip goes directly to the shopper(s) who shop and deliver your order. Tips significantly contribute to Instacart shoppers’ income, and it is recommended to tip generously based on the quality of service and the complexity of the order.
Instacart’s Tipping Policy
Instacart suggests a default tip of 5% of the order total, with a minimum default tip of $2 per individual store delivery. However, you are free to adjust this amount during checkout or after delivery. You can increase your tip up to 14 days after delivery or reduce it up to 2 hours after delivery.
Importantly, 100% of your tip goes directly to the shopper(s) who shop and deliver your order. If two shoppers fulfill your order, the tip is split evenly between them.
Effects on Shoppers’ Earnings
Tips play a significant role in Instacart shoppers’ income. In many cases, tips can account for half or more of their earnings. This is why it’s crucial to tip your shopper appropriately. Remember that the tip you give is separate from the delivery fee, which goes to Instacart, not the shopper.
Recommended Tipping Practices
While the minimum suggested tip is 5%, many customers and shoppers recommend tipping more generously. For instance, a minimum tip of $5 for 1-9 items, $8-$10 for 10-20 items, and 15-20% of the total cost for orders of $100 or more are considered good tipping practices. However, these are general guidelines, and the actual tip amount can be adjusted based on the quality of service, the complexity of the order, or any special circumstances.
Controversies and Concerns
Instacart’s tipping policy has faced criticism and controversies in the past. In 2019, the company was accused of counting tips towards the guaranteed minimum payments for its contract workers. This policy was eventually reversed after significant backlash.
More recently, the issue of “tip baiting” has come to light. This is when customers promise large tips to ensure their orders are filled quickly, only to reduce or remove the tip after delivery. To address this, Instacart has shortened the window for altering tips and introduced a tip protection feature.
Conclusion
Instacart’s tipping policy is designed to reward shoppers for their service. As a customer, it’s important to understand how this system works and to tip generously when possible. Not only does this provide recognition for the shoppers’ hard work, but it also contributes significantly to their income. By being aware of the tipping practices and controversies, you can make informed decisions and contribute to a fairer working environment for Instacart shoppers.
Remember, the tip you leave is a direct reflection of your appreciation for the service provided. So, next time you use Instacart, keep these guidelines in mind and show your gratitude appropriately.
Frequently Asked Questions
How can I change the tip amount after delivery on Instacart?
You can change the tip amount after delivery by going to your order history, selecting the order, and then clicking on “Rate and Tip”. You can then adjust the tip amount. Remember, you can increase the tip up to 14 days after delivery or reduce it up to 2 hours after delivery.
What is the difference between the delivery fee and the tip on Instacart?
The delivery fee is a set amount that you pay to Instacart for the service of delivering your groceries. This fee goes to Instacart, not the shopper. On the other hand, the tip is an additional amount that you can choose to give directly to the shopper(s) who shop and deliver your order as a way to recognize their service.
What happens if I don’t tip my shopper on Instacart?
If you choose not to tip your shopper, they’ll still get paid by Instacart. However, tips make up a significant portion of shoppers’ earnings, so not tipping can negatively impact their income. It’s considered good etiquette to tip for good service, especially considering the effort that goes into shopping and delivering your order.
How does Instacart protect against “tip baiting”?
To protect against “tip baiting”, Instacart has shortened the window for customers to alter their tips from three days to two hours after delivery. Additionally, Instacart has introduced a tip protection feature. If a customer significantly reduces their tip after delivery, Instacart will compensate the shopper to ensure they receive at least the amount of the original tip, up to $10.
