What Do You Need to Return Something at Walmart?

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In the world of retail, returns are an inevitable part of the shopping experience. While it’s a joy to find exactly what you need, there are times when a purchase doesn’t quite hit the mark. It’s in these moments that understanding a store’s return policy becomes essential. Today, we’re taking a deep dive into one of the world’s largest retailers – Walmart. So, what do you need to return something at Walmart? Let’s find out.


To return something at Walmart, you generally need three things: the item you want to return (preferably in its original packaging), proof of purchase like a receipt, and in some cases, a valid government-issued photo ID. The standard return window is 90 days for most items, but electronics usually have a shorter return window. For more specifics, it’s best to check Walmart’s return policy on their website or contact their customer service.

Walmart’s Return Policy

Walmart’s standard return policy is quite generous, allowing customers to return or exchange most items within 90 days of purchase. This applies to both in-store and online purchases. However, some items have certain exceptions and conditions, so it’s always a good idea to check Walmart’s return policy on their website or contact their customer service for more information.

What You Need to Return an Item at Walmart

There are three main things you need to return an item at Walmart:

  1. The item you want to return: Ensure that the item is in its original packaging and in a condition suitable for return.
  2. Proof of purchase: A receipt or other proof of purchase is required for a full refund via your original form of payment. If you don’t have a receipt, you may still be eligible for a refund, but it will be in the form of a Walmart gift card.
  3. Identification: If you don’t have a receipt, you may be asked to provide a valid government-issued photo ID, such as a driver’s license or passport.

Specific Conditions for Returning Electronic Items

When it comes to electronic items, Walmart’s return policy becomes a bit more specific. Generally, electronics must be returned within 30 days from the date of purchase. For cell phones, the return window is even shorter, at just 14 days. Video games, however, can be returned within the standard 90 days.

Refunds at Walmart

When you return an item at Walmart, the refund is typically issued to your original method of payment. This process is usually immediate for in-store returns, but for returns by mail, the refund will be processed once the item is received.

Returning an Online Purchase

For items purchased online, Walmart offers three return options: in-store, by mail, and scheduled pickup from your home. For in-store returns, simply bring the item and your email confirmation to any Walmart store. To return by mail, you’ll need to log into your Walmart account, select the items you wish to return, and print a free return label. For a scheduled pickup, you’ll follow the same initial steps as returning by mail, but choose the option for a scheduled pickup instead.

Final Thoughts

Understanding Walmart’s return policy can save you a lot of hassle when you need to return an item. Always remember to keep your receipt and original packaging, check the return window for your specific item, and follow the appropriate return process. With this guide, you’re well-equipped to navigate the Walmart return process with ease.

Frequently Asked Questions

Can I return an item to any Walmart store?

Yes, you can return an item to any Walmart store, not necessarily the one where you purchased the item.

Can I return a gift that I received without a receipt?

Yes, you can return a gift without a receipt at Walmart. However, you will only receive a refund in the form of a Walmart gift card.

What if the item I want to return was purchased with a Walmart gift card?

If the item was purchased with a Walmart gift card, the refund will be issued back onto a Walmart gift card.

Can I return an item that I’ve used or opened?

Yes, you can return an item that you’ve used or opened, as long as it’s within the return window and in a condition deemed acceptable by Walmart. However, some items, such as electronics, may have more specific return conditions.

How long does it take for a refund to be processed for an online return?

For online returns, the refund is processed once the item is received by Walmart. The time it takes for the refund to appear in your account can vary, but it typically takes 5-10 business days.

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