How To Email Walmart

Walmart 6

Whether you’re a customer with a query about a product, a supplier looking to get your items on Walmart’s shelves, or a journalist seeking information for an article, you may find yourself needing to email Walmart. In this comprehensive guide, we’ll walk you through the various methods of contacting Walmart via email and provide tips for ensuring a prompt response.


To email Walmart, you can use their general customer service email address [email protected] for order inquiries, product issues, returns, refunds, account management, and feedback. If you’re a supplier or proposing a business deal, use their online forms or specific email addresses provided on their website. For product-related inquiries or complaints, use their online contact form. Include a clear and concise subject line, a proper greeting, and a professional tone in your email. If you don’t receive a response, consider following up or using alternative contact methods like phone or social media.

Reasons to Email Walmart

There are numerous reasons why you might need to email Walmart. Here are some of the most common:

  1. Order inquiries: If you have questions about an online order, such as tracking information or delivery issues, emailing Walmart’s customer service can provide answers.
  2. Product issues: Whether you need more information about a product or you have a concern about its quality, an email can get you the details you need.
  3. Returns and refunds: If you need to request a return, exchange, or refund, emailing Walmart can help initiate the process.
  4. Account management: If you need to update personal information or address account-related issues, an email can get the ball rolling.
  5. Price and promotion inquiries: If you have questions about pricing or promotional offers, an email can provide answers.
  6. Feedback: If you want to provide feedback about your shopping experience, an email is a good way to do so.

How to Contact Walmart’s Customer Service via Email

For general customer service inquiries, you can email Walmart Customer Service at [email protected]. This email address can be used to ask questions or share concerns about your order, account, or other Walmart-related matters. Alternatively, you can call Walmart Customer Service at 1-800-925-6278.

Walmart doesn’t provide a direct email address for customer service. Instead, you can use their online contact form. Simply select the appropriate topic related to your inquiry or complaint, fill out the form with your contact information and a detailed description of your inquiry or complaint, and submit the form.

Emailing Walmart for Potential Partnerships or Business Proposals

If you’re looking to form a partnership or propose a business deal with Walmart, there are several ways to do this:

  • For product or service suppliers: Visit Walmart’s “Apply to be a Supplier” page and complete the application process.
  • For service and non-resale suppliers with diverse certification: Register your company on Walmart’s Supplier Inclusion portal.
  • For technology and IT professional services: Email your company information to [email protected].
  • For logistics services or product providers: Email [email protected].
  • For carriers: Email [email protected].
  • For marketing suppliers: Forward a company capabilities deck, top 3 key areas of expertise, and contact information to the dedicated email for Marketing Supplier Interest.

Getting a Response: What to Include in Your Email

To increase your chances of getting a quick and efficient response, consider including the following in your email:

  • A clear and concise subject line
  • A proper greeting
  • Concise content
  • A clear call-to-action
  • A sense of urgency (if relevant)
  • A professional tone
  • Proper formatting
  • A professional signature

Remember to proofread your email before sending it to ensure it’s free of spelling, grammar, and punctuation errors.

The Best Times to Email Walmart

While there are no specific guidelines on the best times or days to email Walmart, general email marketing research suggests that Thursday, Tuesday, and Wednesday are the best days to send emails, with 10 a.m., 9 a.m., 8 a.m., 1 p.m., and 3 p.m. being the most effective times.

How to Follow Up on an Email

If you haven’t received a response to your email, you can send a polite follow-up email to remind the recipient of your initial message. Remember to be patient and respectful when following up, as the recipient might be busy or dealing with other priorities.

Alternatives to Email

If emailing doesn’t result in a response, there are other ways to contact Walmart:

  • Phone: You can call Walmart’s customer service at 1-800-925-6278.
  • Social media: You can reach out to Walmart through their social media platforms.
  • In-person: If you are near a Walmart store, visiting in person and speaking with a customer service representative can be an effective way to get your issue resolved.


Emailing Walmart can be a straightforward process, whether you’re a customer with a query, a supplier looking to form a partnership, or a journalist seeking information. By following the steps and tips outlined in this guide, you can ensure your email is effective and stands the best chance of receiving a prompt response.

Frequently Asked Questions

Can I email Walmart about a product that isn’t available in my location?

Yes, you can email Walmart’s customer service at [email protected] to inquire about a product’s availability in your location. They may be able to provide information about whether the product will be stocked in the future or suggest an alternative product.

Can I use the same email address for all types of inquiries?

No, Walmart has different email addresses for different types of inquiries. For general customer service inquiries, use [email protected]. For business proposals or partnerships, use the specific email addresses provided in the blog post.

What is the expected response time when emailing Walmart?

Walmart typically responds to emails within 24-48 hours. However, response times may vary depending on the nature of your inquiry and the volume of emails Walmart is dealing with.

Can I email Walmart to complain about a store experience?

Yes, you can email Walmart to share your feedback or complaints about your shopping experience. Use [email protected] for these types of inquiries. Your feedback will help Walmart to improve their service.

Can I email Walmart to apply for a job?

No, to apply for a job at Walmart, you should visit their Careers page and apply directly through their online application system. Emailing Walmart about job opportunities is not recommended.

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