What Software Does Walmart Use?

If you are tech-savvy and shop at Walmart, you might have wondered about the software they use to manage their gigantic series of stores.

Below, we have discussed what software Walmart uses and the benefits and features they provide to the world’s largest superstore chain.

Software Used at Walmart

Undoubtedly, technology has changed the way big retail stores work. The advancement in software is helping them to analyze customer behavior and provide them with the best shopping experience.

Likewise, Walmart uses various software and keeps updating them for better stock management and streamlining its business processes.

Walmart makes millions of sales transactions daily, so they can’t afford even a minor inaccuracy in their in-store activities, such as restocking items, sales report generation, staff attendance, etc. 

Let’s discuss the software utilized at Walmart to understand what they do and how they benefit the business.

1. SUSE Linux Enterprise Point-of-Sale Software

SUSE Point of Sale System (SLEPOS) is a Linux-based open-sourced software which means it is available for everyone and can be modified easily.

The developers in Walmart’s IT team have modified this already existing Point-of-Sale software according to the company’s requirements and added more powerful features and functionalities to it.

Let’s discuss some of the reasons why Walmart uses SUSE POS software:

Highly Secure

SUSE Linux Enterprise Point-of-Sale Software is highly secure because its base language is Linux. However, this system is open source and available to everyone.

Walmart is a private company and is very strict regarding data integrity, so its developers have amended this software in a foolproof way by implementing a bundle of security layers.

Integration With Other Systems

SLEPOS is cable of integrating with other systems because big retail stores like Walmart use various software to manage their business, such as staff attendance machines, mobile POS systems, etc.

This integration allows this SUSE POS to communicate with other systems at Walmart and share the necessary information to speed up in-store processes.

Able To Track Customer Behavior

SUSE POS allows Walmart to track customer information, purchase history, and the combination of different products bought together.

This feature helps Walmart boost sales by analyzing its customer’s behavior and shopping patterns.

Customer Information Management

SLEPOS can store customer information such as name, phone number, address, and E-mail which helps Walmart to send occasional and promotional newsletters and messages.

Moreover, they maintain shopper’s records to give loyalty points and send gifts to their doorsteps on birthdays or anniversaries.

Real-Time Sales Report Generation

Walmart has made the SUSE POS software capable of showing real-time sales, inventory, customers, and employee reports.

This feature helps the company to analyze data and make informed business decisions.

2. Walmart Mobile Point-of-Sale

Walmart is one of the world’s oldest superstores chain with a massive diversity of products.

Hence, handling and dealing with all the items under one roof is challenging as it becomes difficult for the customers to find products and for employees to manage stock.

As a solution, Walmart has categorized its stores into Walmart Supercenters, Walmart Neighborhood Markets, Walmart Express Stores, Walmart Garden Centers, etc.

Each category of store targets and serves a particular niche of products and consumers.

For example, Walmart Garden Centers are solely for gardening. These stores provide gardening equipment and supplies like shovels, spades, gardening soil, etc., but carrying them into the store and waiting in the queue to pay is challenging.

Therefore, Walmart uses a Mobile POS System for the gardener’s convenience. Employees assist customers by scanning their items on the spot, taking money, and handing them a receipt.

3. Bring Your Own Device Technology

Bring Your Own Device (BYOD) is a software technology used at Walmart to enable their employee’s smartphones to work as sales facilitators.

The workers at Walmart can install this application on their devices to see the inventory, available stock, price of products, etc.

For example, if a customer asks an employee at Walmart about a product’s availability or price, they can scan or search for that item using their mobile phone with a few clicks.

Therefore, Walmart’s representative can immediately respond to any client query, while in the past, the information was only accessible on the computer at the billing counter.

4. Walmart Retail’s Link

Walmart is a retail superstore chain, not a manufacturer or wholesaler means that different companies and brands sell their products in the company’s stores.

Walmart Retail’s Link is a software specially designed to facilitate the suppliers and sellers of Walmart.

This online application can extract available stock statistics, customer demand, and other valuable data from Walmart’s “SLEPOS,” which helps the suppliers fulfill store demand by making necessary shipments on time.

So, technically Walmart Retail’s Link allows the sellers to analyze the market, identify fast-selling items, and recognize customer behavior and responses regarding their products.

5. SAP HANA

SAP HANA (High-Performance Analytic Appliance) is an in-memory data platform developed by SAP SE. This software technology helps Walmart to make precise and data-driven decisions.

Moreover, it helps Walmart gain valuable insights into customer behavior, sales trends, and other key performance indicators.

While making decisions, SAP HANA analyzes large amounts of data from different sources, such as sales reposts, inventory data, and customer information.

For example, Walmart uses this software to analyze data from its SUSE POS to identify which products have high sale volumes, which items to stock, and how to price and market them.

Moreover, SAP HANA can also work on customer data to understand buying patterns and preferences, which helps to create targeted marketing campaigns and improve the shopping experience.

Takeaway

In this article, we’ve discussed the different software Walmart uses and explored their valuable features and applications, bringing efficiency and value to the company.

We hope you explore the possibilities technology can bring to your business and stay ahead of the curve in this ever-evolving digital world.