How To Use Amazon’s Worry-Free Guarantee

Amazon’s Worry-Free Guarantee is a two-year limited warranty that covers specific devices, such as the Fire Kids Edition tablets. This warranty offers peace of mind to customers, assuring them that their device is protected against defects in materials and workmanship under ordinary consumer use. In this comprehensive guide, we will delve into the details of how to use Amazon’s Worry-Free Guarantee, including its benefits, limitations, and the steps to make a claim under this guarantee.

What is Amazon’s Worry-Free Guarantee?

Amazon’s Worry-Free Guarantee is a two-year limited warranty that covers new or Certified Refurbished Devices against defects in materials and workmanship under ordinary consumer use. This warranty applies to devices purchased from Amazon.com or authorized resellers located in the United States. The Worry-Free Guarantee covers products identified at https://www.amazon.com/devicewarranty.

During the two-year warranty period, if a defect arises in the device, Amazon will either repair it using new or refurbished parts or replace it with a new or refurbished device. The warranty is provided by Amazon.com Services LLC for devices purchased in the United States, while devices purchased from other Amazon websites or authorized resellers in other countries have warranties provided by the entity identified at https://www.amazon.com/devicewarrantyprovider.

Benefits of Amazon’s Worry-Free Guarantee

The Worry-Free Guarantee offers several key benefits for customers:

1. Two-year limited warranty: This warranty covers hardware components of the device against defects in materials and workmanship under normal use for two years from the date of original retail purchase.
2. Free replacement: If the device breaks within the first two years, Amazon will replace it for free, including coverage for any damage done to the device, such as water damage.
3. Amazon Kids+ subscription: The guarantee often comes with a one-year subscription to Amazon Kids+, which offers access to thousands of kid-friendly books, TV shows, movies, apps, and games.
4. Parental controls: Devices covered by the Worry-Free Guarantee include extensive parental controls, allowing parents to set time limits and control the content their children can access.
5. Kid-Proof Case: Eligible devices come with a protective Kid-Proof Case designed to withstand drops and rough handling by children.

Limitations and Exclusions

It’s important to note that the Worry-Free Guarantee does have some limitations and exclusions. For instance, the warranty and remedies provided are exclusive and in lieu of all other warranties and remedies. Amazon specifically disclaims all statutory or implied warranties, including warranties of merchantability, fitness for a particular purpose, and against hidden or latent defects. If Amazon cannot lawfully disclaim statutory or implied warranties, then all such warranties shall be limited in duration to the duration of the express limited warranty and to repair or replacement service.

Making a Claim Under the Worry-Free Guarantee

To initiate a claim under the Worry-Free Guarantee, you need to find your order number on Amazon and contact Amazon Customer Service. They will connect you to Tech Support, who will ask you to perform certain tasks to determine if the issue can be fixed at home. If the device cannot be fixed, they will send you an email with instructions on how to return the device along with a pre-paid return label.

Conclusion

Amazon’s Worry-Free Guarantee offers customers a sense of security when purchasing eligible devices. With this guarantee, customers can rest assured that their device is protected against defects in materials and workmanship under ordinary consumer use for two years from the date of original retail purchase. With its impressive benefits and easy claim process, the Worry-Free Guarantee contributes to customer satisfaction and trust in Amazon.