First, you place an order on Amazon. Then the package will be delivered by an Amazon delivery service or any other private shipper.
When you receive a delivery notification that your order has been delayed in transit, it means that the shipping company detained your package for some reason.
A delay in transit can be caused by several reasons, such as traffic, weather, or processing problems.
Actions you can take if your package is delayed include:
- Tracking your package through an online tracking number provided by Amazon.
- Call directly to customer service.
- Check Amazon services for compensations you can benefit from.
- Chat with a live agent.
We’re going to look at why Amazon packages get delayed in transit and what you can do to fix it. I will help you to resolve your issue so that you can extricate yourself from your current situation.
Reasons for Delay in Transit
Delays can be frustrating, I know. First of all, let’s look at some common reasons a shipment can be delayed:
- Traffic hold up
- High-volume shipments
- Damaged, lost or stolen packages
- Assigned to the wrong carrier
- Incorrect/incomplete address
- Mechanical problems with the delivery van
- Severe weather conditions
- Issues with customs for international orders
- Security reasons
None of the above likely applies to your condition. Don’t worry; that is why I’m here, to solve your problem.
What Can You Do if Your Package is Delayed
Your package is late, and it seems you can’t do anything but wait and complain, right?
There may be several reasons behind the delay of your packages. International customs, incorrect or incomplete addresses, terrible weather conditions, etc., constitute a few.
These are some important actions you can take.
1. Tracking Your Package
True, tracking an Amazon package is irritating because, most of the time, you have no idea where your package is. However, though the process involved in receiving most Amazon packages is complex, it’s not impossible.
You can track your package’s status online with the tracking number provided by Amazon. The tracking number is the 17-digit number that begins with “AT” almost every time and ends with the shipping date.
You can also track your package through your local delivery service or by calling Amazon Customer Service. The exact location of the van can also be viewed with the help of Google Maps on Amazon’s website.
In doing this, you can see the expected arrival time and where the package will be delivered.
2. Advice From the Company
The company takes every possible step to ensure your package arrives on time.
As a result, most of the packages arrive on time. Orders sometimes show up after the estimated delivery date. Nevertheless, the Amazon website lists several reasons deliveries have not arrived yet.
3. Amazon Delivery Guarantee
The company guarantees that you will receive products by a specific date when you buy directly from them.
When you click on the ‘order within’ timer, you will be able to see when your order needs to be placed. Customers who are placing time-sensitive orders will find this helpful.
A receipt featuring the delivery date will be emailed to you once the date has been confirmed. As part of the confirmation email, you will receive tracking and other important information. This email should be kept for future reference, if necessary.
4. Free Amazon Prime for a Month
You can contact Amazon customer service and get one month free on Amazon Prime service as compensation for the delay.
If you are fortunate enough, you may be offered several free months of Prime as compensation. But only if you can convincingly explain your problems to an Amazon customer service representative.
Amazon generally ships packages on the same day. All the more frustrating when your Amazon package becomes delayed in transit. If this is your experience, contact customer support at Amazon within 24 hours.
You can track the progress of your Amazon package by logging into your account or following the location of the delivery van. You can also contact Amazon customer support for additional assistance.
If your package is late, you can reschedule it using the same process.
If you don’t receive your package by then, you can ask them to reschedule your order. Additionally, you can ask them for an extra month of Prime for your suffering.
Plus, because your Amazon package was delayed in transit, you are eligible for a refund if it is not delivered on the expected date.
Frequently Asked Questions
How Can You Track Your Amazon Shipment Using the Amazon Website?
Go to “Returns & Orders” on the search bar to do this. A page will be brought up that shows your shipment in transit in the “View Your Package” section.
If My Amazon Package Is Delayed in Transit, Can I Receive a Refund?
If your package is delayed in transit, you may be eligible for a refund.
There are two categories of products: Shipped or Sold by Amazon and items sold by Marketplace sellers or third-party sellers.
It’s more likely to receive refunds from Amazon-sold or shipped items than third-party sellers.
How Can Customers Contact Amazon About a Package Delay in Transit?
Wait for 48 hours before calling.
In the meantime, you can adjust any mistakes you may have made while placing the order. E.g., Delivery address, Payment delays, Wrong contact information, etc.