If you’ve received a phone call from Uber Eats, you might be wondering why they’re reaching out to you. In this comprehensive guide, we’ll explore the reasons why Uber Eats might be calling, how they use your information, and what you can do if you receive an unexpected or suspicious call.
Uber Eats may call you for several reasons including order or delivery issues, customer support follow-ups, or to gather feedback and ratings. If you receive an unexpected or suspicious call from someone claiming to be from Uber Eats, do not provide any personal or sensitive information over the phone. Instead, contact Uber Eats customer service directly to verify the call.
Why Would Uber Eats Call Me?
There are several primary reasons why Uber Eats might directly contact a customer.
- Order or Delivery Issues: If there’s a problem with your order, such as an incorrect or incomplete order, Uber Eats may contact you to resolve the issue. Similarly, if the delivery person faces any difficulty in locating your address or if there is a delay in the delivery, Uber Eats may contact you to provide updates or seek clarification.
- Customer Support: If you’ve contacted Uber Eats customer support for assistance, a representative may reach out to you to address your concerns or provide updates on your query.
- Feedback and Ratings: Uber Eats may contact customers to gather feedback on their experience with the service or to address any issues related to the customer’s rating or order patterns.
Remember, you can always contact Uber Eats customer support directly through various channels, such as the app, phone (1-800-253-9377), or social media platforms like Twitter and Facebook.
How Does Uber Eats Use My Information?
Uber Eats collects data like customers’ phone numbers, locations, and banking details, which they use to facilitate orders and deliveries, optimize operations, and generate revenue. They also use this information for personalized advertising.
During the delivery process, the information shared with delivery drivers changes depending on the stage of the delivery. For instance, when drivers are en route to a customer’s home, they can see the customer’s name, last initial, address, and any delivery notes. However, Uber Eats uses a two-way masking system to hide phone numbers and encryption for personal account details.
Uber Eats also introduced a feature called “View as Delivery Person” that allows customers to see what information the delivery driver can access during each stage of the order process. This feature aims to provide additional transparency about when and how couriers view customer information.
What If I Receive an Unexpected or Suspicious Call?
If you receive a suspicious call from someone claiming to be from Uber Eats, do not provide any personal or sensitive information over the phone. Hang up the call and contact Uber Eats customer service directly at 1-800-253-9377 to verify if the call was legitimate. You can also report the suspicious call to Uber Eats through the app or their help center.
How Can I Manage My Communication Preferences?
You can manage your communication preferences with Uber Eats by updating your notification settings in the app. For Android users, open the Uber Eats app and tap “More”, select “Notification settings” and choose which notifications you’d like to receive. For iOS users, open the Uber Eats app and tap “More”, select “Account settings” and then “Notification settings”, and choose which notifications you’d like to receive.
In Conclusion
While it might be surprising to receive a call from Uber Eats, it’s typically due to issues with your order, customer support queries, or feedback requests. Always ensure to protect your personal information and report any suspicious activity to Uber Eats. Remember, you can always manage your communication preferences within the app to ensure you’re receiving the right kind of communication from Uber Eats.
Frequently Asked Questions
What information does Uber Eats collect from me?
Uber Eats collects your name, phone number, address, and payment details to facilitate orders and deliveries. They also use this information for operational optimization and personalized advertising.
Does the delivery driver see my phone number?
No, Uber Eats uses a two-way masking system to hide your phone number during the delivery process. The driver cannot see your phone number.
What should I do if I receive a suspicious call from Uber Eats?
Do not provide any personal or sensitive information over the phone. Hang up and contact Uber Eats customer service directly at 1-800-253-9377 to verify if the call was legitimate. You can also report the suspicious call to Uber Eats through the app or their help center.
How can I change my communication preferences with Uber Eats?
You can update your notification settings in the Uber Eats app. For Android users, open the app and tap “More”, select “Notification settings” and choose which notifications you’d like to receive. For iOS users, open the app and tap “More”, select “Account settings” and then “Notification settings”, and choose which notifications you’d like to receive.
How can I contact Uber Eats customer support?
You can contact Uber Eats customer support through the app, by phone (1-800-253-9377), or via social media platforms like Twitter and Facebook.
