Why Did My Amazon Flex Background Check Fail?

Amazon Flex

Amazon Flex is one of the best apps where you can get high-paying driving gigs; however, if you’ve failed their background check to get the job, you might wonder why this happened.


The reasons why your Amazon Flex background check failed could be issues in your employment and driving records, your name appearing in the sex offender registry, and any severe felony conviction within the last years.

Low credit scores are also a potential cause.

To help clarify things, we have written a guide stating why your Amazon Flex background check failed.

Why Did My Amazon Flex Background Flex Fail?

Who doesn’t like working on their schedule while earning good money? Working as a delivery driver for the Amazon Flex program is similar to DoorDash and Uber Eats but with the added benefit of being an independent contractor.


You can make around $18 to $25 per hour as a driver on Amazon Flex.

However, as good as it sounds, being hired at Amazon Flex takes work. First, you must undergo an extensive interview process, a waitlist, and a comprehensive background check of your records and history.

To perform this check, Amazon Flex partnered with Accurate Background, a third-party service that analyzes your history from the past seven years to find why you should or shouldn’t be hired as a Flex driver.


The Fair Credit Reporting Act has placed a time limit, which stops employers from checking for most felonies older than seven years, and bankruptcies over ten years ago.

After signing up on the Amazon Flex app and completing your account information, the background check usually takes around 2 to 5 working days.

If you have a clean record, you’ll get the green signal quickly and get called for an in-person interview. However, sometimes the process takes up to 10 days to complete.

If you have received a report that your background check has failed, look back into your details to find where the problem lies.

The main areas involved in the Amazon Flex Background check are discussed below:

1. Identity Confirmation

Identity Confirmation

To become an Amazon Flex rider, you are required to confirm your identity by providing authentic and legal documents like your driver’s license or information like your Social Security number.

If you fail to give accurate identity information, you will fail the Amazon Flex background check.


If you’ve had your name changed for any reason, like marriage, inform Amazon Flex and provide them with the additional names.

2. Employment History

Employment History

Amazon views your employment history from the past seven years to see if you can be a delivery driver. To ensure you don’t fail this background check, produce all the necessary documents so they can verify them easily.

3. Driving Records


Since you are applying as a delivery driver, Amazon thoroughly checks your driving records to ensure you drive safely. While speeding tickets from years ago are unimportant, the company can disqualify you for a hit-and-run case or DUI incident.

4. Felony Conviction

Felony Conviction

A felony conviction can cause a problem with your Amazon Flex background check, depending on the severity.

Most convictions older than seven years won’t matter much. However, violent crimes such as murder, credit card fraud, and assault can result in application rejection.


Amazon Flex can also reject applicants for lying on their background check, so be completely honest throughout the process.

5. Sex Offender Registry

Sex Offender

Amazon Flex also checks the sex offender registry as part of the test. If your name appears on the National Sex Offender Registry, you will automatically fail the background check.

6. Credit Information

Credit Information Checking

Your credit score history might also be viewed during the Amazon Flex background check. A low score can potentially lead to disqualification.

However, some states prohibit employers from doing a credit check, so depending on where you live, you can get away with a low score.

What Can I Do After I’ve Failed My Amazon Flex Background Check?

Amazon Flex Background Check

After you get the failed Amazon Flex background check notification, you’ll receive an adverse action notice as per the Federal Credit Reporting Act (FCRA). In this report, you can view all the negative information in your records.

Suppose you feel you have been wrongfully disqualified, and any information is false. In that case, you can dispute the report to make Amazon Flex recheck your background history and correct their mistake within 30 days.

In case of the same verdict again, you can’t do anything besides accept it. But, on the brighter side, you can apply for other high-paying driving gigs.


This guide has discussed why your Amazon Flex background check failed and the next steps you can take.

We hope that this article has given you the answer you were looking for, and now you can look for other driving jobs after finding the reason for your disqualification.

Frequently Asked Questions

How Do You Know if You Passed the Background Check for Amazon Flex?

After passing the background check, you will see a green tick mark on the Amazon Flex app.

How Do I Contact Amazon About My Background Check?

If you have any queries about your background check, you can contact Amazon Flex at [email protected] or call them at 866-280-8802 between 8 AM to 8 PM EST.

How Much Can I Make With Amazon Flex in a Week?

As Amazon Flex drivers can work up to 40 hours per week, with an hourly pay of $23.35, you can make a total of $934 per week.

Does Amazon Flex Pay the First Week?

Once you start working as an Amazon Flex driver after passing their background check, you will receive your payment the next day. However, sometimes due to factors like bank holidays, it might get delayed a little.

How Do I Speed Up My Amazon Flex Waiting List?

You can’t speed up or bypass the Amazon Flex waiting list because it means there are no drivers needed in your area.

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