Why Can’t I Make a UPS Account?

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Creating a UPS account can seem like a straightforward process. However, several issues can arise that may prevent you from successfully registering. This comprehensive guide aims to address all the possible reasons you might be facing difficulties, provide troubleshooting tips, and guide you through the process.


You might not be able to create a UPS account due to issues such as mismatched contact information, technical problems on the UPS website, incorrect or locked credentials, or address-related issues. You can troubleshoot by double-checking your credentials, waiting and trying again if your account is locked, contacting UPS support, checking your address, and updating your browser. If you’re still having trouble, reach out to UPS customer service for assistance.

Common Issues Preventing Account Creation

Mismatch in Contact Information

One common issue that users face is a mismatch in contact information. The information you provide during registration should match the details associated with your UPS account. For example, if you provide a different phone number than the one linked with your account, UPS might not process your request. Therefore, ensure all contact details are correct and up-to-date.

Technical Issues

Sometimes, the problem lies not with the user but with the UPS website itself. Technical issues or temporary server problems can prevent users from creating an account. If you suspect this is the case, you might want to wait for a while and try again later.

Incorrect or Locked Credentials

If you enter incorrect credentials multiple times, your account might be temporarily locked as a security measure. In this case, you should wait for at least 30 minutes before trying again.

UPS may not process your request if you use a P.O. Box address, abbreviate the city name, exceed the character limits in the fields on the sign-up form, or enter an address in Hawaii, Puerto Rico, or Alaska where special rates are not available.

Troubleshooting UPS Authentication Errors

If you’re experiencing UPS authentication errors, here’s a step-by-step guide to help you troubleshoot:

  1. Double-check your credentials: Make sure to enter the correct User ID, password, and account number.
  2. Wait and try again: If your account is locked due to multiple incorrect login attempts, wait for 30 minutes before trying again.
  3. Contact UPS support: If you suspect that your account is suspended, contact UPS support for further assistance.
  4. Check your address: Make sure your address, postal code, and state fields are correct during account creation.
  5. Update your browser: Some issues might arise due to an outdated or unsupported browser. Make sure you’re using the latest version of a supported browser like Google Chrome, Firefox, or Safari.

What to Do If You Still Can’t Create a UPS Account

If you’ve tried all the above steps and still can’t create a UPS account, it’s best to reach out to UPS customer service. They can help identify and resolve any issues that may be preventing you from creating an account. You can contact UPS Customer Service at 1-888-742-5877.


While creating a UPS account is generally a simple process, various issues can prevent successful registration. By understanding these issues and knowing how to troubleshoot them, you can ensure a smoother registration process. If all else fails, remember that UPS customer service is always available to help.

Frequently Asked Questions

What if I forgot my password during the account creation process?

If you have forgotten your password, you can reset it by clicking on the “Forgot your Password?” link on the login page. You’ll need to provide your User ID and follow the prompts to reset your password.

Are there any requirements for the password when creating a UPS account?

Yes, UPS requires your password to be at least 7 characters long. It must include at least one letter and one number. It’s also recommended to include special characters for added security.

Can I create a UPS account if I live outside the United States?

Yes, UPS allows users from outside the United States to create an account. However, make sure to provide an accurate address and contact information according to your location.

What is the UPS account number used for?

The UPS account number, also known as the shipper number, is a six-digit number that identifies specific shippers. This number is used in all UPS systems and you will need it to access certain UPS services.

Is it free to create a UPS account?

Yes, creating a UPS account is free. However, charges apply for shipping and other UPS services.

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