United Parcel Service, Inc. (UPS) is a global leader in logistics, offering a broad range of solutions including package delivery, freight transportation, supply chain management, and e-commerce services. But what drives this multinational corporation? The answer lies in its mission statement.
UPS’ mission statement is: “Grow our global business by serving the logistics needs of customers, offering excellence and value in all that we do. Maintain a financially strong company with broad employee ownership that provides a long-term competitive return to our shareowners. Inspire our people and business partners to do their best, offering opportunities for personal development and success”. This statement focuses on customer service, business growth, financial strength, employee development, and inspiration.
UPS’ Official Mission Statement
UPS’ mission statement is: “Grow our global business by serving the logistics needs of customers, offering excellence and value in all that we do. Maintain a financially strong company with broad employee ownership that provides a long-term competitive return to our shareowners. Inspire our people and business partners to do their best, offering opportunities for personal development and success”.
This mission statement focuses on four main aspects: growth of the business, generating profits, inspiring people, and making a difference. It is a reflection of UPS’ commitment to its customers, employees, shareholders, and the communities it serves.
The Evolution of UPS’ Mission Statement
Over the years, UPS’ mission statement has evolved to adapt to the changing business environment and the company’s expansion into new markets and services. In the 1990s, UPS broadened its mission to become a true enabler of global commerce. The current mission statement reflects UPS’ focus on customer satisfaction, global expansion, and employee development. It also emphasizes the company’s commitment to maintaining a financially strong and competitive organization.
How UPS’ Mission Statement Drives Their Business Strategy
UPS’ mission statement drives their business strategy in several ways:
- Customer-centric approach: UPS focuses on serving the logistics needs of its customers, ensuring that their services are tailored to meet customer demands and provide value.
- Innovation and growth: UPS aims to grow its global business by focusing on high-growth areas such as healthcare, small business, and international markets.
- Financial strength and employee ownership: UPS emphasizes maintaining a financially strong company with broad employee ownership, which helps ensure long-term competitive returns for their shareholders.
- Personal development and inspiration: UPS strives to inspire its employees and business partners by offering opportunities for personal development and success.
- Sustainability and social responsibility: UPS is committed to building safer, stronger, and more resilient communities founded on justice and economic opportunity for all.
Communicating the Mission Statement
UPS communicates its mission statement to employees and stakeholders through various channels and strategies. To ensure that employees understand and align with the company’s mission, UPS introduces its mission statement to new employees during the onboarding process, emphasizes it in leadership communication, and incorporates it into employee training and development programs.
For stakeholders, the mission statement is publicly available on the company’s website and other materials, included in marketing and promotional materials, and discussed in annual reports and shareholder meetings.
Key Values Embodied in the UPS Mission Statement
The key values embodied in the UPS mission statement include integrity, teamwork, service, quality and efficiency, safety, and sustainability. These values guide UPS in achieving its mission to grow its global business by serving the logistics needs of customers, offering excellence and value in all that they do, maintaining a financially strong company, inspiring their people and business partners, and making a difference in the world.
Differentiating UPS from Its Competitors
UPS’ mission statement sets it apart from its competitors by highlighting its commitment to excellence, value, employee ownership, personal development, and sustainability. These aspects emphasize UPS’ unique approach to its business and its dedication to its customers, employees, and the communities it serves.
Impact of the Mission Statement on UPS’ Growth and Success
UPS’s mission statement has had a profound impact on the company’s growth and success by guiding its focus on customer needs, financial strength, employee development, innovation, and social responsibility. These factors have allowed UPS to maintain its position as a global leader in the logistics industry and continue to grow and adapt to the changing market.
In conclusion, UPS’ mission statement is not just a bunch of words; it is a guiding principle that shapes the company’s decisions, actions, and future direction. It reflects UPS’ commitment to its customers, employees, shareholders, and the communities it serves, and plays a crucial role in its ongoing success.
Frequently Asked Questions
What is the history of UPS?
United Parcel Service (UPS) was founded in 1907 as a messenger company in the United States. It has since grown into a multi-billion-dollar corporation, delivering more than 15 million packages a day to more than 7.9 million customers in more than 220 countries and territories around the world.
How is UPS’ mission statement reflected in their customer service?
UPS’ mission statement’s focus on serving the logistics needs of customers is reflected in their customer service through their commitment to providing timely and efficient delivery services, as well as customized solutions to meet unique customer needs.
What types of services does UPS offer?
UPS offers a wide range of services including package delivery, freight transportation, supply chain management, and e-commerce services. They also provide services tailored to specific industries such as healthcare, automotive, retail, and more.
How does UPS involve its employees in its mission?
UPS involves its employees in its mission through broad employee ownership, training, and development programs, and by inspiring them to do their best. Employees are encouraged to align with the company’s mission and values, and to contribute to its success.
What does UPS mean by “making a difference” in its mission statement?
“Making a difference” in UPS’ mission statement refers to their commitment to social responsibility and sustainability. This involves building safer, stronger, and more resilient communities, promoting economic opportunity, and operating in a manner that is environmentally responsible.