How To Get a Refund on Grubhub

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Grubhub is a popular online food ordering and delivery platform, but sometimes things don’t go as planned. Whether your food arrives cold, late, or not at all, you may find yourself needing a refund. This article provides a comprehensive guide on how to get a refund on Grubhub, including step-by-step instructions, tips, and what to do if you encounter any obstacles during the process.


To get a refund on Grubhub, sign into your Grubhub account and locate the problematic order. Then, contact Grubhub Customer Care either via chat or by calling 1 (877) 585-7878. Provide your order number and explain the issue, requesting a refund. Refunds may take up to five business days to process and appear in your account.

Understand Grubhub’s Refund Policy

Before requesting a refund, it’s essential to understand Grubhub’s refund policy. Grubhub typically offers refunds on a case-by-case basis, ensuring customer satisfaction. You can receive a full refund on your order, regardless of whether it was canceled before delivery, left at an incorrect address, or found to be unsatisfactory.

Steps to Request a Grubhub Refund

  1. Sign in to your Grubhub account: Locate and select the order you need help with.
  2. Contact Grubhub Customer Care: You can do this via chat or by calling 1 (877) 585-7878. Provide your order number and explain the issue, requesting a refund.

It’s important to note that refunds may take up to five business days to process and appear in your account.

What If the Restaurant Is At Fault?

If the restaurant is at fault and not Grubhub, the refund process may still involve Grubhub, as they handle refunds for orders that go wrong. Grubhub is the party that determines when a fault is valid, and they don’t clearly state how they make this determination.

Common Obstacles and How to Resolve Them

Some common obstacles customers face when trying to get a refund include unclear return policies and poor customer service. To resolve these issues, make sure you understand Grubhub’s refund policy and don’t hesitate to escalate your concerns if you’re not satisfied with the customer service you’re receiving.


While Grubhub strives to provide excellent service, there may be times when you need to request a refund. By following these steps and understanding Grubhub’s refund policy, you can ensure that you’re prepared to handle any issues that may arise with your order. Remember, the key is to act promptly and communicate clearly with Grubhub’s customer service representatives.

Grubhub is committed to providing a satisfactory customer experience, so don’t hesitate to reach out to them with any concerns about your order. With the right approach, you can navigate the refund process smoothly and get your money back as quickly as possible.

Frequently Asked Questions

Can I get a refund for a Grubhub order that was delivered late?

Yes, you can request a refund for a late delivery. However, it’s important to note that refunds are given on a case-by-case basis, and it’s up to Grubhub’s discretion to decide whether to issue a refund.

How can I check the status of my Grubhub refund?

You can check the status of your refund by contacting Grubhub Customer Care. They will be able to provide information about the status of your refund.

Can I get a refund if I cancel my Grubhub order?

Yes, you can potentially get a refund if you cancel your order. However, the refund will depend on the restaurant’s cancellation policy and how quickly you cancel the order after it’s been placed.

Do I need to return the food to get a refund?

No, you do not need to return the food to get a refund. However, you may need to provide evidence of the issue with your order, such as a photo or a detailed explanation.

Can I get a refund for a Grubhub gift card?

Grubhub gift cards are non-refundable. Once a gift card has been purchased, it cannot be returned or exchanged for cash.

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