What Type of Operating Assistance Does Chick-fil-A Provide?

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Chick-fil-A, one of the largest American fast-food franchises, is renowned for its signature chicken sandwiches. But equally impressive is the comprehensive operating assistance Chick-fil-A provides to its franchisees. This article will delve into the various types of support and assistance provided by Chick-fil-A, including real estate management, training and development, scholarships, career growth opportunities, support during hardships, advertising support, and services.


Chick-fil-A provides extensive operating assistance to its franchisees. This includes handling all real estate and property management, offering comprehensive training and development programs, providing scholarships for team members, creating career growth opportunities, and offering support during hardships. They also provide advertising support and services, supply chain management assistance, and promote technology and digital innovation.

Real Estate and Property Management

Chick-fil-A handles all real estate and property-related issues. This includes purchasing a restaurant and outfitting it with the necessary equipment. The company’s real estate team selects new locations based on corporate goals for expansion in targeted markets and other relevant business factors.

Training and Development

Chick-fil-A offers a Leadership Development program for employees interested in becoming operators. This extensive training program is available at intermediate and advanced levels at the Chick-fil-A corporate office in Atlanta, GA. The initial training program lasts 5-6 weeks, covering various aspects of running a Chick-fil-A restaurant, including operation, food preparation, accounting, service, customer relations, communications, maintenance, purchasing, planning, management styles, policies, and marketing.


Since 1973, Chick-fil-A has been awarding scholarships to help restaurant team members attend college. Over the last four decades, over 53,000 Chick-fil-A team members have received scholarships.

Career Growth Opportunities

Chick-fil-A operators create various opportunities for their team members’ professional development and career growth. These include the potential for entry-level team members to advance into leadership roles within a given operator’s restaurant business.

Support during Hardships

The Chick-fil-A Together Fund helps franchised operators, their team members, and employees of Chick-fil-A corporate entities facing challenges through two grant programs.

Advertising Support and Services

Chick-fil-A may offer to provide operators with advertising support and services at the local, store, market, or regional advertising level through its in-house advertising agency as an alternative choice to operators engaging a third-party advertising agency to provide such support and services.

Supply Chain Management

Chick-fil-A supports its franchisees in terms of supply chain management through its subsidiary, Chick-fil-A Supply. This innovative distribution service provider focuses on understanding and meeting the unique needs of Chick-fil-A restaurants.

Technology and Digital Innovation

Chick-fil-A assists its franchisees with technology and digital innovation in various ways. The company has an innovation center in Atlanta, where it tests and implements new ideas to improve customer experience and streamline operations.

In conclusion, Chick-fil-A provides comprehensive operating assistance to its franchisees, ensuring they have the necessary resources and support to succeed. This collaborative approach has been a key driver of Chick-fil-A’s growth and success in the competitive fast-food industry.

Frequently Asked Questions

What is the cost to start a Chick-fil-A franchise?

Unlike most franchises, Chick-fil-A covers the cost of the restaurant, including the land, construction, and equipment. However, franchisees must pay a $10,000 franchise fee.

Does Chick-fil-A provide financial assistance to its franchisees?

Chick-fil-A does not provide conventional financial assistance to its franchisees. However, the company does cover the costs of land, construction, and equipment for new restaurants.

What is the Chick-fil-A Together Fund?

The Chick-fil-A Together Fund is a charitable fund run by the company to support franchised operators, their team members, and employees of Chick-fil-A corporate entities facing financial hardships.

Can Chick-fil-A franchisees own multiple locations?

No, Chick-fil-A’s franchise model is unique in that it only allows franchisees to operate one location. This is part of the company’s commitment to ensuring hands-on, dedicated franchisees.

How does Chick-fil-A support its franchisees with technology and digital innovation?

Chick-fil-A supports its franchisees with technology and digital innovation through its innovation center in Atlanta, where it tests and implements new ideas to improve customer experience and streamline operations. The company has also rolled out a mobile app to enhance customer convenience and developed a proprietary point-of-sale system for its restaurants.

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