FoodDairy Queen

What Does a Team Member Do at Dairy Queen?

What Does A Team Member Do At Dairy Queen?

The hardworking team members of Dairy Queen play a considerable role in making it the best soft-serve ice cream and fast food place as they perform various tasks throughout their shifts.

But you might be wondering about each team member’s duties.

  • Process the orders and keep the line moving.
  • Assist General Manager (GM) and help perform day-to-day operations.
  • Work with other team members and keep the orders flowing.
  • Help the chill staff to prepare the yummiest treats.
  • Work with the kitchen team to quickly serve orders.

To elaborate on the job responsibilities, we’ve discussed what a team member does at Dairy Queen to keep the eatery up and running and make it more competitive than the other ice cream and food joints.

Duties of a Team Member at Dairy Queen

Dairy Queen, also popularly known as DQ, was founded in 1940 and opened the first-ever branch in Joliet, Illinois.

Slowly and gradually, the eatery gained a lot of positive feedback not only because of the food but also the staff and the team members who made each visit even sweeter by ensuring every customer left with a full belly and a happy heart.

So, let’s explore what exactly a team member does at Dairy Queen to operate the place in a disciplined way:

1. Working As Cashier

Solving Customer Issues &Amp; Keeping Everything In Check

A team member is sometimes stationed behind the register and acts as the eatery’s backbone, responsible for moving the line and making the customers happy with quick service.

As a cashier, the member accurately processes customer payments, makes changes, and reconciles the cash drawer at the end of the shift.


To perform finance-related tasks, the cashier must proficiently use the POS system to process orders, accept payments, and manage customer transactions.

2. Assisting the General Manager

Assisting The General Manager

In this role, the team member assists General Manager (GM) of Dairy Queen and plays a crucial role in ensuring the eatery’s success by overseeing all aspects of the restaurant’s operations.

They help in managing the day-to-day operations in a streamlined manner.


DQ team members usually work part-time or 20 to 30 hours per week. However, a few locations also offer full-time jobs.

3. Solving Customer Issues & Keeping Everything in Check

Working As Cashier

Another responsibility as a team member is ensuring everything is in its proper place and the orders flow. Sometimes, this task needs the member to manage the drive-thru too.

Also, they need to ensure the customers are happy while handling any challenges that come their way with grace and a smile.

Among the common tasks in this role are monitoring the inventory levels and ensuring that food and supplies are stored properly.

4. Helping the Chill Staff

Helping The Chill Staff

Along with the Chill staff at DQ, the team member is responsible for pouring the perfect Blizzard, drizzling the hot fudge on a sundae, and sprinkling the magic that makes every treat a work of art.

They work here to create yummy treats that are not only delicious but also Instagram-worthy.

Also, the team member helps prepare all the menu items, using proper ingredients and preparing them in a manner that meets established standards.


The team member must be familiar with the operation of all equipment used to prepare menu items, including blenders, mixers, grills, and soft serve machines.

5. Working With Kitchen Team

Restaurant Chef Helping Each Other

Sometimes, the team member also has to enter the kitchen and help the chefs to create magic.

Along with the kitchen team, they bring together the ingredients to prepare culinary masterpieces that will tantalize the customers’ taste buds and leave them wanting more.

Moreover, the team member ensures that every item on the menu is made to perfection and is delicious and visually appealing while working in a hot kitchen.


The best and most popular food items at DQ include Bacon Two Cheese Deluxe, Original Hamburger, Rotisserie-style Chicken Bites, Loaded A.1. Signature Steakburger, and more.

6. Greeting the Customers & Maintaining Cleanliness

Greeting The Customers &Amp; Maintaining Cleanliness

The team member on the floor is the first interaction with the customers when they walk into Dairy Queen. They greet them with a smile and help them choose from the delicious menu options.

Moreover, the member plays an essential part in maintaining the cleanliness and organization of the counter area.

To be successful in this role, the team member must possess strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.


Dairy Queen team members are eligible for benefits like meal discounts, 401(k) retirement plans, paid time off, and healthcare coverage.

7. Customer Service

Dairy Queen Customer Service

For all the team members working at Dairy Queen, customer service is integral to the job.

Whether working at the counter, in the kitchen or assisting the GM, everyone ensures customers have a positive and memorable experience.


In this article, we have discussed what a team member does at Dairy Queen by providing you with a brief breakdown of their job descriptions.

We hope this information has helped you figure out the different roles of the entire team, which collectively works hard to make a mark with their exceptional service and thorough dedication.

Frequently Asked Questions

What Does a Typical Shift Look Like for a Team Member at Dairy Queen?

A typical shift for a Dairy Queen team member typically involves various tasks and responsibilities related to food preparation, customer service, and overall restaurant operations.

What Training Do Team Members Receive at Dairy Queen?

Team members at Dairy Queen receive comprehensive training in all aspects of their roles.

The training program is designed to equip team members with skills and knowledge with on-the-job and classroom-style training sessions.

What Is the Dress Code for Team Members at Dairy Queen?

Team members are typically required to wear a uniform provided by Dairy Queen.

The uniform may consist of a shirt, hat, and apron and may vary in color and design depending on the location.

What Is the Work Environment Like for Team Members at Dairy Queen?

The work environment for team members at Dairy Queen is fast-paced and focused on providing excellent customer service.

The atmosphere is generally friendly and supportive, focusing on teamwork and meeting daily goals.

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