How Does Amazon Locker Work for Returns?

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Amazon Locker is a convenient and secure way to handle your Amazon returns. This self-service delivery location allows you to return items sold and fulfilled by Amazon.com. This comprehensive guide will explain how Amazon Locker works for returns, its benefits, limitations, and the steps to use it.


Amazon Locker works for returns by allowing you to drop off eligible items at a nearby locker location. You initiate the return on Amazon’s website and select Amazon Locker as your return method. Amazon will then send you a drop-off code via email. You take your securely packaged and labeled return to the Amazon Locker, enter your drop-off code on the locker’s touchscreen, and follow the on-screen instructions to complete the return.

What is Amazon Locker?

Amazon Locker is a delivery and return service provided by Amazon. These lockers are located in various public places such as grocery stores, shopping centers, and pharmacies across more than 900 cities in the US. When you order an item from Amazon, you can choose to have it delivered to an Amazon Locker near you. Once the package is delivered, you can pick it up at your convenience by entering a unique pick-up code.

How to Use Amazon Locker for Returns?

Returning items through Amazon Locker is a straightforward process. Here are the steps:

  1. Go to the Returns Center on Amazon’s website.
  2. Submit a return request for the product you want to return. If your return package is eligible, you’ll see the option to return it at an Amazon Hub Locker.
  3. Choose a nearby Amazon Locker from the map provided.
  4. Amazon will send you an email containing a drop-off code.
  5. Take the drop-off code to the Amazon Locker.
  6. Enter the code on the touch screen display at the locker.
  7. Follow the on-screen instructions to complete the return process.

Remember to securely package and label your return before dropping it off at the locker.

Limitations and Restrictions

While Amazon Locker is convenient, there are some limitations and restrictions:

  1. Your return package should be smaller than 18 in x 14 in x 12 in.
  2. The shipping weight of the item should be less than 10 lbs.
  3. The product dimensions should be smaller than 16 x 12 x 14 inches.
  4. The items should be sold or fulfilled by Amazon.com.
  5. The total value of the items should be less than $5,000.
  6. The shipment should not contain hazardous materials.
  7. The order should not contain items shipping from other countries.

Security and Benefits

Amazon Locker return process is designed to be secure and user-friendly. The lockers have security features such as CCTV, touch screens, and heavy steel doors. Only you can access the locker as you’re the only one with the unique drop-off code. If you don’t pick up your package within three days, Amazon will automatically return the item and refund you.


Amazon Locker offers a convenient, secure way to handle your Amazon returns. With its easy-to-use interface and secure features, it’s an excellent option for those who value convenience and security. However, remember to check the limitations and restrictions before choosing this option.

Frequently Asked Questions

What happens if I forget my drop-off code?

If you forget your drop-off code, you can find it in the email Amazon sent you when you initiated the return. If you can’t find the email, you can also find the code in your Amazon account under ‘Your Orders’.

Can I return any Amazon product using Amazon Locker?

No, not all Amazon products can be returned using Amazon Locker. The product must be sold or fulfilled by Amazon.com, should not contain hazardous materials, and should meet the size and weight restrictions.

How long will Amazon Locker hold my return package?

Amazon Locker will hold your return package for three days. If it is not picked up within that time, Amazon will automatically return the item and refund you.

Is there a fee to use Amazon Locker for returns?

There is no additional fee to use Amazon Locker for returns. However, standard return shipping fees may apply depending on the reason for the return and the seller’s return policy.

Can I use Amazon Locker for international returns?

No, Amazon Locker is not available for items shipping from other countries. It is only available for items sold and fulfilled by Amazon.com.

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