How To Replace a Lost Amazon Gift Card

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Have you ever lost an Amazon gift card and felt a sense of panic sweep over you? Well, you’re not alone. But don’t worry! Amazon has a process in place to help you replace your lost gift card, and this comprehensive guide will walk you through it step-by-step.


If you’ve lost your Amazon gift card, gather all necessary information such as the card’s serial number, order number, purchaser’s name, recipient’s name, and the address to which it was sent. Contact Amazon’s customer support via phone, live chat, or email, and provide them with these details. If successful, they will cancel the existing card and issue a replacement which will be sent to the provided address. Note, Amazon isn’t responsible for lost gift cards but they may assist in recovering the lost credit.

Gathering the Required Information

Before contacting Amazon’s customer support team, you need to gather some essential information. This includes:

  • The 16- or 30-digit serial number of the card
  • Order number (if known)
  • Purchaser’s name
  • Recipient’s name
  • Email address or physical address to which the gift card was sent

Having this information at hand will not only speed up the process but also increase the chances of successfully replacing your lost Amazon gift card.

Contacting Amazon Customer Support

Next, you need to get in touch with Amazon’s customer support. You can do this in several ways:

  • Phone: The Amazon customer service phone number is 1-888-280-4331 and operates 24/7.
  • Live chat: You can access Amazon’s live chat by selecting “something else” on the customer service help page, then choose “I need more help”.
  • Email: While Amazon prefers handling support via live chat or phone, you can still reach them at [email protected].

Remember to explain your issue in detail, provide all the requested information, and clearly state that you want your lost Amazon gift card replaced.

Waiting for the New Card’s Delivery

Once the Amazon customer support team has all the necessary information, they will cancel the existing card and issue a replacement. You should receive an email containing cancellation confirmation and replacement information. The replacement gift card will be sent to the email or street address you have provided.

Note: Amazon is not responsible for lost, stolen, or destroyed gift cards, or if your Amazon.com Balance or any Gift Card is used without your permission. However, they may be able to help you recover your lost gift card credit if you provide the necessary information.

Safeguarding Your Amazon Gift Card

To prevent losing your Amazon gift card in the future, consider the following preventative measures:

  • Purchase gift cards only from authorized retailers.
  • Inspect the gift card before purchasing.
  • Keep the gift card receipt.
  • Do not share your gift card code.
  • Be cautious of scams.


Losing an Amazon gift card can feel devastating, but there’s no need to panic. By following the steps outlined in this guide, you can increase your chances of successfully replacing your lost Amazon gift card. Remember, the key is to act quickly, provide as much information as possible, and follow the process diligently.

We hope this comprehensive guide has been helpful in answering your queries on “How To Replace a Lost Amazon Gift Card”. If you have any more questions, feel free to reach out to us or Amazon’s customer support for more assistance.

Frequently Asked Questions

Can I replace a lost Amazon gift card without the serial number?

Unfortunately, the serial number is a critical piece of information required to replace your lost Amazon gift card. Without it, Amazon may not be able to track and cancel the lost card.

How long does it take to replace a lost Amazon gift card?

The replacement process time can vary, but typically it’s within 24 to 48 hours after Amazon customer support has received all the necessary information.

Will I need to pay any fees for the replacement of the lost Amazon gift card?

Amazon does not typically charge any fees for replacing a lost gift card. However, it’s always a good idea to confirm this with Amazon’s customer support.

Can I replace a partially used Amazon gift card?

Yes, you can. Amazon can issue a new gift card for the remaining balance of the lost one, provided you have all the necessary information.

What if my lost Amazon gift card was used without my permission?

If you suspect fraudulent activity, contact Amazon customer support immediately. While Amazon is not responsible for lost or stolen gift cards, they may be able to help investigate the issue.

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