If you’ve shopped at Walmart and charged twice, you may wonder how to respond to such a baffling situation and get your money back.
If Walmart charged you twice, you should confirm the transaction by double-checking your bank statement. After confirming, contact Walmart and provide them with the necessary details.
However, if Walmart refuses to help you, the next step is to contact your bank and file a dispute.
Below, we’ve compiled a guide on what to do if Walmart charges you twice so that you can avoid any potential financial loss and rectify the situation immediately.
Steps To Take if Walmart Overcharges You
Walmart is one of the largest retail stores in the world, with millions of customers making purchases in their stores and online platforms.
Unfortunately, some customers have reported experiencing issues with double charges on their transactions, which can cause frustration and financial inconvenience.
This issue can occur due to a technical glitch in Walmart’s payment processing system or a human error, such as a cashier accidentally scanning an item twice.
So, let’s look at the crucial steps if Walmart overcharges you in detail.
1. Check Your Bank Statement
If you suspect you have been charged twice by Walmart, the first step is to check your bank statement to confirm this.
You should verify that the duplicate charge is not just a pending transaction hold that the bank will remove in a few days.
Pending transactions occur when a merchant authorizes a transaction but does not complete the process of actually charging the account.
This can result in temporary holds on funds that appear as duplicate charges on your bank statement.
However, these holds are typically released within a few business days, and the duplicate charges will disappear from your account.
After the necessary checks, if you’re sure that Walmart has indeed charged you twice, the next step is to contact Walmart or your bank for a refund.
It would be best to be quick when disputing a double charge, as many banks and credit card companies have time limits for filing charge disputes.
2. Contact Walmart
To report a double charge, contact Walmart’s customer service department soon after you’ve confirmed everything. There are many different ways to contact Walmart.
Call Walmart Customer Service
You can reach Walmart’s customer service department at 1-800-925-6278. Explain the situation to the representative and provide relevant details, such as the date and amount of the transaction and the payment method you used.
The representative should be able to identify the duplicate charge and initiate a refund.
Visit the Store
If you want to speak to someone in person, you can visit the Walmart store where you made the purchase. Explain everything to a store associate and provide the same information you would on the phone.
The associate should be able to assist you in identifying the duplicate charge and processing a refund.
Send a DM on Social Media Channels
Another option for contacting Walmart about a duplicate charge is to send a direct message (DM) on one of their social media channels, such as Facebook, Instagram, or Twitter.
Many companies have customer service teams that monitor their social media accounts and respond to customer inquiries.
Report the Issue on Live Chat
You can also report a duplicate charge issue using Walmart’s website live chat feature.
The live chat feature can be convenient if you have trouble hearing or speaking on the phone. Just be sure to have any relevant documentation, such as your bank statement or receipt, on hand to provide the necessary details.
3. Contact Your Bank
If you cannot resolve a duplicate charge issue with Walmart, the last resort is to contact your bank.
Before contacting your bank, gather any documentation related to the duplicate charge, such as your bank statement and receipt from Walmart. In addition, make a note of the date and amount of the transaction.
Next, call your bank’s customer service number, explain the situation, and provide the necessary details. You should also mention the steps you have already taken to try to resolve the issue with Walmart.
Your bank will likely ask you to file a dispute to contest the charge formally. This can often be done online or over the phone.
Once you have filed a dispute, your bank will investigate the matter and work with Walmart to resolve the issue. Depending on the complexity, this process can take several days to weeks.
So keep track of any communication from your bank and Walmart regarding the dispute. If all goes well in your favor, confirm afterward that the duplicate charge has been refunded to your account.
The process can be time-consuming, and there is no guarantee that the bank will resolve the dispute in your favor.
Conclusion
In this article, we’ve learned what to do if Walmart charges you twice so that you can communicate with the store or your bank and work towards resolving the issue.
We hope the information in this article has helped you get your money back in your account by peacefully resolving the matter.
Frequently Asked Questions
Is It Common for Walmart To Double-Charge Customers?
While double charges can happen at any retailer, it is not common for Walmart or any other major retailer to deliberately double-charge customers.
However, this can sometimes happen due to technical software errors or other issues.
Will Walmart Penalize Me for Disputing a Charge With My Bank?
Walmart is required to cooperate with investigating the disputed charge by the bank, but they cannot retaliate or penalize you for doing so.
How Can I Prevent Being Charged Twice in the Future When Shopping at Walmart?
To prevent Walmart from charging you twice for shopping, check your receipt carefully before leaving the store to ensure the amount charged matches your purchased items.
Also, use only one payment method for each transaction, such as a credit or debit card. If you must use multiple payment methods, ensure the cashier knows the exact amount to charge to each payment method.
