What Does “Pre-Shipment Info Sent to USPS” Mean?


Delayed parcels are never a good experience. Are you facing the same situation with USPS?

Is your package stuck on “Pre-Shipment Info Sent to USPS” for days, and you don’t know what to do? Don’t worry; you’ll find out everything here.


USPS offers great flexibility to its customers and provides services of all kinds to suit their needs. For example, its Click-N-Ship service allows you to easily book the courier online and send it later.

Once you submit the shipment details on the portal before handing the package to USPS for delivery, the status will change to “Pre-shipment info sent to USPS, USPS Awaiting Item.”

This status indicates that the details have been received, but the package is yet to be received by USPS.

Read on to learn more about the pre-shipment situation at USPS and its status, “Pre-Shipment Info Sent to USPS.”

Understanding Pre-Shipment at USPS

Pre-Shipment At Usps

Say goodbye to physically walking into the USPS office to drop off your package.

USPS now has a Click-N-Ship service where you can send your packages by registering the details online. Let’s see how it works.

You must sign up for a free account on the USPS website to send a package from home.

Once you have logged in, you can buy the postage for your mail, such as Priority Mail or Priority Mail Express.

Now head over to the USPS portal and enter the details of your package, such as the recipient’s address and contact information, under the “Create Label” section.

After submitting the details, you will have access to a downloadable label that you can print and attach to your package.

After you have prepared your package and attached the label, you can schedule a free pickup online or drop off your package at the USPS location.

Click-N-Ship Types

There are two types of Click-N-Ship services.

The standard service allows you to ship less than ten packages a month, and Click-N-Ship Business Pro offers you the accessibility to sending more than ten packages monthly.

Pre-Shipment Info Sent to USPS


Now that you know how pre-shipment works at USPS, let’s figure out the meaning of the status “Pre-shipment info sent to USPS, USPS Awaiting Item.”

This status gets triggered when a sender applies for shipping service through the Click-N-Ship portal and sends the details to USPS, but the package is yet to be received by USPS.

This could mean multiple things, either the sender has not handed over the package to USPS, or the package was not scanned correctly.

In some cases, the package might be sorted and sent out without proper scanning due to negligence by the staff, but this is rare.

It’s normal to see this status for 2 to 3 days, but if it gets delayed for 5 to 7 days, you should be concerned and reach out to the helpline or the nearest USPS office.

USPS Contact Information

You can reach out to USPS at the following numbers:

  • USPS Customer Care: 1-800-522-9085.
  • USPS Technical Support: 1-800-344-7779.
  • For General Inquiries: 1-800-275-8777 (1-800-ASK-USPS).
  • For USPS International Inquiries: 1-800-222-1811.

Ending Note

Nobody likes delayed packages, and the status you don’t understand builds curiosity.

If you ever come across the status “Pre-shipment info sent to USPS, USPS Awaiting Item,” there is nothing to worry about. Your package has started its journey and is in the initial phase.

Once a sender pays for online mailing through the Click-N-Ship service, USPS receives the payment and shipping information.

It does not mean that the USPS has gotten the physical package; it’s just the details. The package is yet to be received by USPS.

The sender can choose the free scheduled pickup or walk to the nearest USPS to drop off the package.

Frequently Asked Questions

How Long Can a Sender Hold a Package After Paying for a Label at USPS?

If a sender pays for the Click-N-Ship service, he must ship it within 28 days of purchase. If it’s still not shipped after 28 days, the label is considered expired.

However, the sender can request a refund within 60 days by showing a valid reason for the delay.

What Should I Do if My Status Stays at “Pre-Shipment Info Sent to USPS, USPS Awaiting Item” for a Long Time?

It’s okay to wait for a day or two. If the status is still not updated, you can contact the USPS helpline or visit the nearest USPS office to inquire about the situation.

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