What Does a USPS Window Clerk Do?

If you’ve got the opportunity or looking to work as a Window clerk at USPS, you may want to know about the job responsibilities beforehand to see if you are fit for the role.

To help you understand better, we’ll discuss what a USPS window clerk does and the duties associated with their job description.

Duties of USPS Window Clerk

The USPS is an independent agency that provides postal service across the country.

The company was established on July 1, 1971, and now employs over 7.5 million people with postal service delivery to over 157 million addresses.

Among other job roles or designations in the USPS, the window clerk is the most significant as they interact with the customers and perform various other tasks.

If you want to work as a USPS window clerk, you should know the associated responsibilities to see if you can do the job correctly.

1. Assisting Customers

As a USPS window clerk, one of your primary responsibilities is assisting visitors with mail or parcel sending or receiving queries.

This includes selecting the correct type of postage for the mail, tracking packages, and answering any questions they may have about the postal service.

2. Processing Mail and Packages

You are also responsible for processing incoming/outgoing mail or packages and must verify the item’s weight, size, and destination to determine the correct postage rate.

You should proficiently use the postal service’s computer systems as a window clerk. This includes inputting data of the customer’s mail/package accurately and ensuring it is processed quickly.

In addition, you are responsible for sorting and organizing the mail items according to destination.

Also, you need to identify the correct zip code and ensure it is routed to the appropriate processing center or post office.

3. Selling Postal Products and Services

While sending the mail/package, the customers have to purchase USPS standard products and services.

For this, you working at USPS must identify the postage stamp according to their domestic or international need and provide pricing information based on weight and destination.

In addition, you have to identify the correct shipment form for the customer’s mail/package, including boxes, envelopes, and packing materials, and recommend the most suitable method based on the size and weight of the parcel they are sending.

4. Money Order and Passport Processing

You are responsible for explaining to the customers the process for purchasing and using money orders and providing information about all the fees involved.

Moreover, customers can also ask you for passport processing fees, and you need to guide them with information about the various requirements for obtaining it.

5. Managing Financial and Other Records

As a USPS window clerk, you will help check customer records saved in the USPS system’s database, including physical forms, files, organized paperwork, and documentation.

Aside from this, you’ll check the budgetary records of the service the customers purchased.

You are also responsible for accurately recording all financial transactions in the computer database, including the sale of postage stamps, money orders, and other postal products and services.

As a window clerk, you must keep track of the customer’s package or mail, ensuring that it is delivered correctly or returned successfully and updating the record accordingly.

Moreover, you’ll need to document visitors’ inquiries or complaints, including the steps you will take to resolve them.

Takeaway

In this article, we’ve discussed what a USPS window clerk does, along with the various associated responsibilities.

After reading this guide, we hope you can now decide if you can handle the job at USPS as a window clerk and make an informed decision about applying to the company.