How Do I Contact the CEO of UPS?

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In today’s fast-paced business world, contacting a company’s CEO might seem like a herculean task. Given their busy schedules and numerous responsibilities, getting a direct line to these corporate executives can be a real challenge. However, it’s not impossible. If you have a pressing issue or a significant concern that you believe warrants the CEO’s attention, there are certain avenues you can explore. In this article, we will guide you on how to contact the CEO of United Parcel Service, Inc. (UPS), Carol B. Tomé.


To contact the CEO of UPS, Carol B. Tomé, you can try sending an email to [email protected], send a letter to the UPS headquarters at 55 Glenlake Parkway NE, Atlanta, GA 30328, or call the UPS main phone number at (404) 828-6000. However, it’s unlikely you’ll be directly connected to the CEO using this line. For issues related to regulations, social justice, contributions, governance, etc., you can write to the Corporate Secretary at the same address, directing your letter to Carol Tomé. Always remember to maintain professionalism and respect in your communication.

Who is Carol B. Tomé?

Carol B. Tomé is the current Chief Executive Officer of UPS, a position she has held since June 2020. She is the 12th CEO in the 116-year history of the company. Prior to joining UPS, Tomé served as Executive Vice President and Chief Financial Officer of The Home Depot, Inc., where she played a significant role in the company’s growth from 400 stores to 2,200 with revenue of nearly $100 billion. During her tenure, The Home Depot’s share price increased more than 450%.

How to Contact Carol B. Tomé, CEO of UPS


You can try sending an email to Carol Tomé at [email protected]. However, this should be reserved for significant inquiries or matters that require top-level attention.


You can send a letter to Carol Tomé at the UPS headquarters. The address is 55 Glenlake Parkway NE, Atlanta, GA 30328.


You can try reaching out to her through the UPS main phone number, which is (404) 828-6000. However, it’s unlikely that you’ll be directly connected to the CEO using this line.

Contact the Board

If your concern is related to regulations, social justice, contributions, governance, or other items, you can write to the Corporate Secretary at the same address (55 Glenlake Parkway, N.E., Atlanta, Georgia 30328) and specify that your letter should be directed to Carol Tomé.

What to Keep in Mind When Contacting the CEO

Professionalism and Respect

Always maintain a formal and respectful tone. Address them properly, using Mr./Mrs./Ms. followed by their last name. Avoid slang or profanities and ensure your communication is free from grammatical errors.

Brevity and Clarity

Keep your communication short, clear, and to the point. Clearly state the purpose of your communication at the beginning.


Ensure your communication is relevant to the CEO. Highlight how your proposal or request can benefit them personally or their company.

Avoid using legal threats or negative language in your communication. Always stay positive towards the brand.


Remember, it’s always best to try to resolve your issue through regular customer service channels before attempting to contact the CEO. UPS has a customer service phone number (800) 742-5877 and a customer service email ([email protected]). However, if your issue remains unresolved, following the guidelines above can help you get in touch with the CEO. Just remember to be respectful, professional, and concise.

Frequently Asked Questions

Can I reach Carol B. Tomé through social media?

While many executives are active on social media, it is not recommended to reach out to them regarding business matters through these channels. Professional communication should be maintained through official channels such as email, mail, or phone.

What if I don’t get a response from the CEO after reaching out?

Remember that CEOs are extremely busy individuals and may not have the time to respond to every communication personally. If you don’t receive a response, it’s possible that your message was forwarded to another department that can better address your concern.

Can I visit the UPS headquarters to speak with the CEO?

Visiting the UPS headquarters without a scheduled appointment is generally not recommended. It’s unlikely that you’ll be able to meet the CEO without prior arrangement.

What if my concern is not resolved even after contacting the CEO?

If your issue remains unresolved after contacting the CEO, consider reaching out to other relevant departments within the company or seek advice from consumer protection agencies.

Can I expect a reply directly from the CEO?

While it’s possible, it’s more likely that a member of the CEO’s team will respond on their behalf.

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