DeliveryUber Eats

Why Won’t Uber Eats Refund Me?

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In today’s fast-paced world, food delivery services like Uber Eats have become increasingly popular. They offer a convenient way to enjoy a meal from your favorite restaurant without leaving the comfort of your home. However, problems may arise, such as receiving an incorrect or incomplete order, leading to the need for a refund. But what happens when Uber Eats refuses to issue a refund? This comprehensive guide will explain why Uber Eats might not refund you and what you can do about it.


Uber Eats may refuse to refund you due to several reasons such as if you canceled the order after the restaurant has accepted it, the order was late but they believe the information provided is inaccurate, there were unsuccessful delivery attempts, or if your account has restrictions due to too many complaints or refund requests. If you’re not satisfied with their response, you can contact Uber Eats customer support, use third-party services, dispute the charge with your bank or credit card company, or seek legal advice.

Uber Eats’ Official Refund Policy

Uber Eats’ refund policy clearly states that if an item is missing or incorrect in your order, they will refund the item’s sales price, including tax/VAT, on behalf of the restaurant. If you receive an entire order that’s incorrect, you’ll be refunded for the sales price of the entire order, including tax/VAT and the delivery fee. These refunds are deducted directly from restaurant payouts and are labeled as ‘Order Error Adjustments’ on the Uber Eats Weekly Pay Statement.

However, to qualify for a refund, you need to report the problem to Uber Eats within seven days of the order. If you want the food you initially ordered, you’ll need to place a new order, as Uber Eats cannot provide new food as part of the refund process.

Why Uber Eats Might Refuse a Refund

There are several reasons why Uber Eats might refuse a refund request. Some common reasons include:

  1. Canceled orders: If you cancel an order after the restaurant has accepted it, you may not be eligible for a refund.
  2. Late orders: While you may request a refund for late orders, Uber Eats may refuse if they believe the customer is not providing accurate information or if the customer has a history of frequent refund requests.
  3. Unsuccessful delivery attempts: If the delivery person attempts to contact you but is not successful, you may not qualify for a refund.
  4. Account restrictions: If your account has a restriction due to too many complaints or refund requests, Uber Eats may refuse a refund.

How to Request a Refund from Uber Eats

If you believe your refund request is valid, you can request a refund through the Uber Eats app by following these steps:

  1. Open the Uber Eats app.
  2. Tap the receipt icon at the bottom of the screen.
  3. Select the order with the issue.
  4. Navigate to the “Help” section.
  5. Choose the appropriate issue, such as “Missing items,” “Incorrect items,” “Incorrect orders,” or “Late orders.”
  6. Provide any additional information or comments about the issue.

What to Do If You’re Unsatisfied with Uber Eats’ Response

If you’re not satisfied with Uber Eats’ response to your refund request, you have several options:

  1. Contact Uber Eats customer support: Reach out to Uber Eats customer support to explain your issue and request further assistance.
  2. Use third-party services: Some services, like DoNotPay, can help expedite your communication with customer support.
  3. Dispute the charge with your bank or credit card company: If the charge is unjustified and Uber Eats is not providing a satisfactory resolution, you can dispute the charge with your bank or credit card company.
  4. Seek legal advice: If the refund amount is significant, and you believe you have a strong case, you can consult with a legal professional to explore your options.

In Conclusion

While Uber Eats generally has a customer-friendly refund policy, there may be times when they refuse a refund request. By understanding Uber Eats’ refund policy and the reasons why they might refuse a refund, you can navigate the refund process more effectively and increase your chances of receiving a refund. Remember, persistence and providing as much evidence as possible can be key in resolving these issues.

Frequently Asked Questions

Can I get a refund if I am not satisfied with the quality of the food?

No, Uber Eats does not typically provide refunds for dissatisfaction with food quality. They recommend contacting the restaurant directly to address such issues.

Can I get a refund if the food was not delivered to me but the app says it was?

Yes, if you haven’t received your order but the app shows it as delivered, you can report this issue through the Uber Eats app. Uber Eats will investigate the matter and if they find your claim to be valid, a refund will be issued.

Is there a limit to the number of refund requests I can make?

Uber Eats does not specify a limit, but frequent refund requests can lead to your account being flagged or restricted, which may affect your ability to get future refunds.

Can I get a refund if my order arrived cold or not in the condition I expected?

No, Uber Eats does not provide refunds for food that arrived cold or not as expected. They recommend contacting the restaurant directly to address such issues.

Can I get a refund if I received a wrong item but decided to keep it?

Yes, if you received a wrong item, you can report this issue through the Uber Eats app regardless of whether you decided to keep it or not. If Uber Eats finds your claim to be valid, a refund for the wrong item will be issued.

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