How To Return Non-Returnable Items on Amazon

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Amazon is a global powerhouse for online shopping, offering a vast array of products. The company is known for its customer-friendly policies, including a generous return policy. However, there are certain items on Amazon that are classified as ‘non-returnable’. This article aims to provide comprehensive guidance on how to navigate the process of returning non-returnable items on Amazon.


Returning non-returnable items on Amazon is generally not allowed. However, if an item is defective, damaged, or not as described, Amazon may make an exception. To attempt a return, go to the ‘Your Orders’ section in your Amazon account and follow the prompts to request a refund or replacement. If this fails, contact Amazon’s customer service via the ‘Contact Us’ page, select ‘Something Else’ and then ‘I need more help,’ choose ‘Returns and Refunds,’ and then follow the prompts to get in touch with a representative.

Understanding What Non-Returnable Items Are

Non-returnable items are products that, due to their nature, cannot be sent back to the seller once purchased. These typically include digital items, cards, hazardous materials, devices more than 30 days after delivery, grocery products, live insects, live plants, some jewelry orders, health and personal care items, and customized products [^1^]. However, under certain circumstances, such as if the item arrives damaged or defective, Amazon may allow returns for these items.

Amazon’s Return Policy for Non-Returnable Items

Amazon’s return policy for non-returnable items is generally straightforward – these items can’t be returned. Nevertheless, if an item is misrepresented, damaged, or defective, Amazon may make exceptions to this rule. To initiate a return process for such items, go to the “Your Orders” section in your Amazon account, and follow the prompts to request a refund or replacement [^2^].

How to Navigate the Return Process

To navigate the return process for non-returnable items on Amazon’s website or app, follow these steps:

  1. Visit Amazon’s ‘Contact Us’ page.
  2. Select “Something else” and then “I need more help.”
  3. Choose the most relevant option for your issue, such as “Returns and Refunds”.
  4. Follow the prompts on the screen to get in touch with a customer service representative.

Potential Challenges When Returning Non-Returnable Items

When attempting to return non-returnable items, you may encounter several challenges. Amazon may refuse the return, flag your account, withhold the refund, or dispose of the item. However, if the item is damaged or defective, Amazon may make an exception and allow a return or issue a refund [^3^].

Tips and Tricks to Successfully Return Non-Returnable Items

While it’s not ethical to attempt to return non-returnable items, if you believe there’s a valid reason for returning the item, such as receiving a damaged or defective product, you can try the following:

  1. Familiarize yourself with Amazon’s return and exchange policies.
  2. If the item is faulty, take a picture of it as proof.
  3. Keep the original tags and receipt.
  4. Contact Amazon’s customer service and explain your situation.
  5. Be persistent but respectful.

Requesting a Refund for a Non-Returnable Item

To request a refund for a non-returnable item, contact Amazon’s customer service via phone, email, live chat, or social media. Provide all relevant details about your order and the item in question [^4^].


While Amazon generally doesn’t accept returns for non-returnable items, there are exceptions for items that are damaged, defective, or not as described. Understanding Amazon’s return policy and knowing how to navigate the return process effectively can help ensure a smooth and successful return experience.

Frequently Asked Questions

What types of digital items are non-returnable on Amazon?

Digital items such as music, videos, software, and e-books are typically non-returnable on Amazon once they have been downloaded or viewed.

Can I return live plants or animals purchased on Amazon?

Generally, live plants and insects are non-returnable on Amazon. However, if the item arrives damaged or unhealthy, you should contact Amazon’s customer service to discuss potential solutions.

Is jewelry always non-returnable on Amazon?

Not all jewelry items are non-returnable. The return policy may vary depending on the seller and the nature of the item. Some customized or personalized jewelry may be classified as non-returnable.

What happens if I attempt to return a non-returnable item without a valid reason?

If you attempt to return a non-returnable item without a valid reason, such as the item being damaged or defective, Amazon may refuse the return, flag your account, withhold the refund, or dispose of the item.

How long does it take for Amazon to process a refund?

Once Amazon receives your return, it typically takes 2-3 business days to process the refund. However, it may take up to 5-7 business days for the refund to appear in your account.

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