Why Is There No Buy Box on Amazon?

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The Amazon Buy Box is a crucial component of the Amazon product detail page. It’s a white box on the right-hand side of the page where customers can add items to their cart for purchase. Winning the Buy Box can significantly boost a seller’s sales, as approximately 82% of Amazon’s sales are made through the Buy Box. But what happens when there is no Buy Box on an Amazon product page? Let’s dive in and find out.


The Amazon Buy Box may not appear on a product page for several reasons. This could be due to the seller not being eligible for the Buy Box, Amazon suppressing the Buy Box due to high product pricing or stock unavailability, multiple sellers with similar performance metrics, or issues with the product listing. Sellers can regain the Buy Box by optimizing pricing, maintaining inventory levels, improving seller performance metrics, offering fast shipping, and using Fulfillment by Amazon (FBA).

Understanding the Amazon Buy Box

Before we understand why there might not be a Buy Box, it’s essential to understand what the Amazon Buy Box is and how it works. The Buy Box is a feature that allows customers to make instant purchases from the product page. When multiple sellers offer the same product, Amazon uses a complex algorithm to determine which seller’s product appears in the Buy Box. The algorithm takes into account factors such as price, shipping speed, seller performance, and customer experience.

Reasons for the Absence of the Buy Box

There could be several reasons why there is no Buy Box on an Amazon product page:

  1. Buy Box eligibility: Amazon only allows Professional sellers who have met their performance-based requirements to be eligible for the Buy Box. If no sellers meet these requirements, the Buy Box may not appear.
  2. Suppressed Buy Box: Amazon may suppress the Buy Box if the product’s price is significantly higher than the recent average price or if the product is out of stock. In this case, customers will see a “See All Buying Options” button instead of the Buy Box.
  3. Multiple sellers with similar performance metrics: If multiple sellers have similar performance metrics and are competing for the Buy Box, Amazon may rotate the Buy Box among these sellers.
  4. Product listing issues: If there are issues with the product listing, such as incorrect or incomplete information, Amazon may remove the Buy Box until the issues are resolved.

Impact on Sales

The absence of the Buy Box can significantly impact sales. When the Buy Box is missing, customers have to go through additional steps to complete their purchase, which can lead to a decrease in sales conversion. In addition, the lack of a Buy Box can also lead to a decrease in product visibility, further impacting sales.

Regaining the Buy Box

If the Buy Box disappears from a product listing, sellers can take several steps to regain it:

  • Optimize pricing: Ensure your product pricing is competitive with other sellers.
  • Maintain inventory levels: Regularly update your inventory to avoid stockouts.
  • Improve seller performance metrics: Maintain a low order defect rate, cancellation rate, and late shipment rate.
  • Offer fast shipping: Faster shipping times can improve your chances of winning the Buy Box.
  • Use Fulfillment by Amazon (FBA): Amazon tends to favor sellers using its own fulfillment service, FBA.


The Amazon Buy Box plays a significant role in a seller’s success on the platform. Understanding how it works, why it might disappear, and how to regain it can help sellers optimize their listings, improve their sales, and grow their business.

Frequently Asked Questions

What are Amazon’s performance-based requirements for Buy Box eligibility?

Amazon’s performance-based requirements include maintaining a Professional selling plan, having an order defect rate of less than 1%, a pre-fulfillment cancel rate of less than 2.5%, and a late shipment rate of less than 4%.

How often does Amazon rotate the Buy Box among sellers?

Amazon does not publicly disclose how often it rotates the Buy Box among sellers. It can vary based on several factors, including the number of eligible sellers, their performance metrics, and the competitiveness of their offers.

What is a Suppressed Buy Box?

A Suppressed Buy Box is when Amazon removes the Buy Box from a product listing due to issues such as a significantly higher product price than the average or the product being out of stock. Instead of the Buy Box, customers will see a “See All Buying Options” button.

How can I improve my seller performance metrics?

You can improve your seller performance metrics by ensuring timely delivery, reducing order cancellations, providing accurate product descriptions, and offering excellent customer service. Regularly monitoring your Account Health dashboard on Seller Central can also help you track and improve your performance.

Is using Fulfillment by Amazon (FBA) a guaranteed way to win the Buy Box?

While using FBA can improve your chances of winning the Buy Box, it’s not a guarantee. Amazon still considers other factors, such as price and seller performance metrics. However, as FBA sellers tend to have faster shipping times and lower defect rates, they often have an advantage in winning the Buy Box.

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