Grubhub is an excellent service for ordering takeout, but you may wonder how to rate the drivers after food delivery.
You cannot rate Grubhub drivers as a customer. However, you can leave a review on the restaurant page or fill Grubhub survey after delivery or send an email to offer your feedback.
To make things more understandable, we’ve discussed how to rate Grubhub drivers and why they don’t have a direct rating system.
How Can I Rate Grubhub Drivers?
Grubhub is a famous food delivery service that allows you to explore various restaurants and cuisines. After signing up with your email or other accounts on the Grubhub app or website, you can get the food right at your doorstep.
Once you receive your food order, you may find it surprising that Grubhub does not allow customers to rate drivers.
You can only rate restaurants and leave feedback about menu options and food delivery services on the Grubhub app or website.
The said restaurants later analyze the feedback and rate the respective drivers.
If you have a complaint or want to appreciate a Grubhub driver, you can use options like feedback reviews or surveys.
Grubhub selects Partner, Pro, and Premier level drivers based on their recent reviews and feedback.
3 Ways To Send Feedback About Drivers on Grubhub
Now that you know you cannot rate a Grubhub driver immediately, you can use a few other options to give your valued feedback and share your experience.
1. Restaurant Review
Restaurants have pages on Grubhub where you can leave a review regarding their food or the delivery service.
First, open the app and type the restaurant name from which you ordered food in the search bar. Next, go to the restaurant’s menu page to see the review button.
Now, select the food you ordered from the menu and tap the review button to give honest feedback, including the good or bad experience with the Grubhub driver.
Write a review with two or more lines to give context and avoid grammatical mistakes or profane language if you want Grubhub to pay attention.
Your review can take up to 48 hours to publish; otherwise, you may receive a notification about the required edits to make it viable for publishing.
About 33% of U.S. consumers use online third-party apps like Grubhub twice a week to order food.
2. Grubhub Survey
After food delivery, Grubhub sends an online survey, which can be your chance to rate the driver through feedback.
You can sign in to the Grubhub app or website after the food delivery to access the text survey. The questions in the survey revolve around service satisfaction, food quality, price, recommendations, complaints, etc.
Any repeated complaints against a specific driver from several customers can result in a warning or suspension of the driver from Grubhub.
3. Email the Company
Suppose you don’t want to fill out the Grubhub survey or use the app to share your valuable feedback.
In that case, you can email the company with your order details, like the specific food item, order number, and whether you ordered from the app or website, along with your feedback.
Your feedback may help adjust a Grubhub driver’s rating for future orders.
Can Grubhub Drivers Get Fired for Low Ratings?
Unlike other gig economies like Lyft, Uber Eats, or DoorDash, Grubhub limits drivers’ ratings for restaurants and keeps a close eye on them.
The Grubhub account of a driver can deactivate in case of constant low ratings or other complaints. However, the company doesn’t fire the drivers without warning or a chance to improve their ratings.
Previously, Grubhub drivers were penalized for rejecting too many orders, but it is no more the case since a lawsuit forced the company to stop doing it.
In conclusion, we’ve explored how you can rate Grubhub drivers indirectly through a restaurant review, an online survey, or sending an email.
We’ve also discussed the rating system at Grubhub and why it doesn’t have a direct option to rate the drivers.
We hope you can now share your experience regarding Grubhub drivers to make the service even better.
Frequently Asked Questions
Can a Grubhub Driver See a Restaurant’s Rating?
A Grubhub driver cannot see the ratings by restaurants. Moreover, the ratings are confidential to improve the driver’s performance and avoid rigging.
Therefore, the app prefers drivers with higher ratings for high-paying Grubhub orders.
Do Grubhub Drivers See Tips Before Accepting Orders?
Yes, the Grubhub drivers can see tips before accepting orders for food delivery. A low tip like 40 or 50 cents can increase the chance of Grubhub drivers rejecting the delivery request, but it is not always the case.
Can Grubhub Drivers Rate Customers?
No, Grubhub drivers cannot rate customers and vice versa. The only rating system available on Grubhub is for customers to rate restaurants, which can rate the drivers.
Can Grubhub Customers Track Drivers?
Yes, Grubhub customers can track the location of drivers on the map through the app after they pick up their food orders.
A customer may receive a notification a few minutes before the Grubhub driver reaches the destination.
Do Grubhub Drivers Get Rewards?
Yes, Grubhub drivers get rewards through discounts for better performance and delivering food efficiently.
However, the restaurant ratings of the drivers can limit or increase the extent of these rewards.