How Does Dunkin’ Order Ahead Work?

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Dunkin’ Order Ahead is a feature within the Dunkin’ mobile app that offers a convenient way for customers to place orders in advance and pick them up in-store, at the drive-thru, or curbside, where available. This article covers everything you need to know about how Dunkin’ Order Ahead works, from accessing and navigating the system to placing orders and picking them up.


Dunkin’ Order Ahead is a feature in the Dunkin’ mobile app that allows customers to place their orders in advance and choose a pick-up method – in-store, drive-thru, or curbside. To use it, download the Dunkin’ app, select ‘Order’ or ‘Guest Order’, choose your items from the menu, select a pick-up location and method, and pay for your order. You can then pick up your order at the chosen location and via the selected method.

Accessing and Navigating Dunkin’ Order Ahead

To get started with Dunkin’ Order Ahead, you need to download the Dunkin’ mobile app, which is available for free on the App Store and Google Play. Once you’ve installed the app, you can choose to sign up for the DD Perks® Rewards Program if you wish. On the home screen, you’ll see two options: ‘Order’ for DD Perks members and ‘Guest Order’ for non-DD Perks members.

Selecting either one will take you to the Dunkin’ menu, where you can explore the different food and drinks options, customize your order, and add items to your cart.

Placing an Order

When you’re ready to place an order, you’ll need to select a pick-up location and pick-up method. Dunkin’ offers three pick-up methods: in-store, drive-thru, or curbside, depending on the location.

Once you’ve made your selection, you can proceed to checkout and pay for your order. Payment is processed automatically through the Dunkin’ app, and you’ll need to have a Dunkin’ card linked to your account within the app.

Picking Up Your Order

After you’ve placed your order, you can pick it up at the selected location using your chosen pick-up method. If you chose the drive-thru option, simply inform the staff at the drive-thru speaker that you have placed a mobile order. For in-store or curbside pick-up, follow the instructions provided in the app.

Potential Issues and Limitations

While Dunkin’ Order Ahead is designed to provide a fast and easy ordering experience, there are a few potential issues and limitations to be aware of. These include technical issues with the app or at specific locations, order accuracy, a pickup time limit, and limited availability of the Order Ahead feature at all Dunkin’ locations.

To address any concerns or issues, you can contact Dunkin’ Consumer Care by calling 800-859-5339 or emailing [email protected].

Comparison with Other Similar Services

Compared to other similar services, Dunkin’ Order Ahead offers a convenient and efficient way to place orders and pick them up without waiting in line. While Starbucks’ mobile ordering experience is more widely used, Dunkin’ has more drive-thrus in the US and is consistently one of the fastest in terms of service.

In conclusion, Dunkin’ Order Ahead is a handy feature that can save you time and provide a convenient way to order your favorite Dunkin’ food and drinks. Whether you’re a DD Perks member or a guest user, you can take advantage of this feature to skip the line and pick up your order with ease.

Frequently Asked Questions

To link a Dunkin’ card to your account, select ‘DD Card’ from the app’s main menu. Click on ‘Add a DD Card’ and follow the prompts to enter your card details.

Can I place an order for later pick-up using Dunkin’ Order Ahead?

No, Dunkin’ Order Ahead is designed for immediate pick-up. Once you place an order, it will be prepared right away and you’ll need to pick it up within a certain time limit.

Can I use Dunkin’ Order Ahead if I don’t have a smartphone?

Unfortunately, Dunkin’ Order Ahead is only available through the Dunkin’ mobile app, which requires a smartphone to use.

Can I use promotional codes or coupons with Dunkin’ Order Ahead?

Yes, you can apply promotional codes or coupons to your order in the Dunkin’ app. Simply enter the code or scan the coupon at checkout.

Can I modify or cancel my order after I’ve placed it?

Once an order is placed through Dunkin’ Order Ahead, it cannot be modified or cancelled. Please double-check your order before finalizing it.

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