How Does Dunkin’ Mobile Order Work?

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Dunkin’ Mobile Order, a feature within the Dunkin’ app, has revolutionized the way customers order and pick up their favorite Dunkin’ products. Offering a convenient and contactless way to order and pay for Dunkin’ products, the Mobile Order service is available to both DD Perks members and non-members.


Dunkin’ Mobile Order works by allowing customers to order and pay for Dunkin’ products through the Dunkin’ app. Users can download the app, sign up for an account, select a pick-up location and method, browse the menu, and add items to their cart. Payment can be made using a Dunkin’ Card or another payment method. The order can be picked up in-store, via drive-thru, or curbside where available.

Setting Up A Dunkin’ Mobile Order Account

To set up a Dunkin’ Mobile Order account:

  1. Download the Dunkin’ App for free on the App Store or Google Play.
  2. Sign up for the DD Perks® Rewards Program if you wish to enjoy additional benefits.
  3. On the home screen, click ‘Order’ if you’re a DD Perks member or ‘Guest Order’ if you’re not a member.
  4. Select a pick-up location and pick-up method (in-store, drive-thru, or curbside, where available).
  5. Explore the Dunkin’ menu and add items to your cart. You can customize your order as needed.
  6. Proceed to checkout and pay using your Dunkin’ Card or another payment method.

To manage your account, visit the Dunkin’ Donuts website and sign in.

Dunkin’ Mobile Order Features

The Dunkin’ Mobile Order platform offers several features:

  1. On-the-Go Mobile Ordering: Place an order up to 24 hours in advance, select the desired location, and confirm via the Dunkin’ Mobile App when you are ready to pick up your order.
  2. Guest Order: Allows any customer to place an On-the-Go Mobile Order through the Dunkin’ App and pick it up by either walking in-store or going through the drive-thru.
  3. Payment options: Orders placed through the app are automatically paid for using the customer’s Dunkin’ Card within the app.
  4. Order customization: Customers can explore the Dunkin’ menu and add items to their cart, customizing their orders as needed.
  5. Pick-up methods: Customers can choose whether they’d like to walk in-store to pick up their order or pick it up via the drive-thru or curbside, where available.

Payment Process on Dunkin’ Mobile Order

The payment process on Dunkin’ Mobile Order is simple and convenient. You can pay with an enrolled Dunkin’ gift card, a debit or credit card, Apple Pay, or Google Pay.

Special Offers and Rewards

By joining the DD Perks program, customers can start earning rewards such as free beverages all year long and access to On-the-Go Mobile Ordering. Dunkin’ Rewards members can access exclusive deals and unlock secret menu items.

Picking Up An Order

Once your order is placed, you can pick it up using the method you selected. For in-store pickup, head to the designated area to collect your order. For drive-thru pickup, mention that you placed a mobile order at the drive-thru speaker, and they should read the order back to you. For curbside pickup, your order will be brought out to your car.

Troubleshooting Dunkin’ Mobile Order

If you encounter issues with the Dunkin’ Mobile Order, there are several troubleshooting options available. If the issue still persists after trying these troubleshooting steps, you can contact Dunkin’ customer support.

Dunkin’ Mobile Order is available nationwide in the United States. Users can place their orders through the Dunkin’ app and choose from various contactless pickup options. The On-the-Go Mobile Ordering feature is available for all Dunkin’ app users, allowing them to order ahead and skip the wait in-store.

With Dunkin’ Mobile Order, enjoying your favorite Dunkin’ products has never been easier or more convenient. So why wait? Download the Dunkin’ app and start ordering today!

Frequently Asked Questions

Can I use coupons or promotional codes on Dunkin’ Mobile Order?

Yes, you can apply eligible coupons or promotional codes to your order in the Dunkin’ app. Simply enter the code at checkout.

How do I add a new payment method to my Dunkin’ Mobile Order?

You can add a new payment method by going to the ‘Payment Methods’ section in the Dunkin’ app. From there, you can add a new credit or debit card, Dunkin’ gift card, or set up Apple Pay or Google Pay.

Can I order from multiple locations at once?

No, each order can only be placed at one Dunkin’ location at a time. If you wish to order from multiple locations, you will need to place separate orders.

What do I do if my order isn’t ready when I arrive?

If your order isn’t ready when you arrive, simply let a Dunkin’ employee know that you placed a mobile order. They can check the status of your order and assist you further.

Can I save my favorite orders for quick reordering?

Yes, the Dunkin’ app allows you to save your favorite orders for easy reordering. Once you’ve placed an order, you can choose to save it as a favorite for future use.

Can I cancel or modify my order after it’s been placed?

Once an order is placed through the Dunkin’ app, it can’t be modified or cancelled. Please double-check your order before finalizing it.

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