Adherence Outreach at CVS is a proactive program aimed at improving medication adherence among patients. It involves the CVS Pharmacy teams making patient care calls to identify and assess patients’ knowledge of their disease and any barriers to adherence. The ultimate goal is to ensure improved patient health outcomes.
Adherence Outreach at CVS is a program designed to promote medication adherence among patients. It involves CVS Pharmacy teams making patient care calls to assess patients’ understanding of their disease and any obstacles to medication adherence. The program uses pharmacy benefit management data to track patient refills and proactively reach out to patients who miss refills, with the ultimate goal of improving patient health outcomes.
Understanding Adherence Outreach
Adherence Outreach at CVS operates under the myPatientCare Initiative, which aims to enhance the execution and quality of patient care interventions. The program uses pharmacy benefit management (PBM) data to track patient refills. If expected refills do not appear, a CVS pharmacist from the store where the last refill was made contacts the patient to discuss adherence. This proactive approach helps patients get back on therapy by encouraging them to refill past-due prescriptions.
The Importance of Adherence Outreach
The main purpose and significance of Adherence Outreach programs at CVS is to improve medication adherence among patients, ensuring they take their medications as prescribed. By improving medication adherence, CVS aims to enhance patient health outcomes and reduce healthcare costs associated with non-adherence, such as avoidable complications and hospitalizations.
Key Processes in Adherence Outreach
Adherence Outreach involves several key processes, including setting the agenda, aligning the team, identifying patient care opportunities, employing motivational interviewing techniques, conducting first fill counseling, maintaining accountability, and executing the plan. Each of these steps plays a crucial role in ensuring the effectiveness of the program and improving patient health outcomes.
Who Can Benefit from Adherence Outreach?
Individuals with chronic conditions who are on multiple medications can greatly benefit from the Adherence Outreach initiative. The program helps them manage their medication schedules more effectively and ensures they receive appropriate counsel from pharmacists. Patients can access the Adherence Outreach initiative through CVS pharmacies.
Future of Adherence Outreach at CVS
CVS Health has several future plans and developments for Adherence Outreach. These include empowering pharmacists, improving telephonic outreach, piloting a nutrition counseling service, improving the Transform Diabetes Care solution, and evolving the Pharmacy Advisor program.
Conclusion
Adherence Outreach at CVS is a crucial program that aims to improve medication adherence among patients, ensuring improved patient health outcomes. By leveraging pharmacy benefit management data and pharmacist interventions, CVS is able to ensure patients follow their medication regimens, achieve optimal health outcomes, and contribute to cost savings in the healthcare system.
References
- CVS Health – Adherence Outreach
- Pharmacy Advisor
- Transform Diabetes Care
Frequently Asked Questions
What is Pharmacy Benefit Management (PBM) data?
Pharmacy Benefit Management (PBM) data refers to the information collected by PBMs about prescription drug utilization, costs, and outcomes. This data is used to track patient refills and medication adherence in the Adherence Outreach program.
What is motivational interviewing in the context of Adherence Outreach?
Motivational interviewing in the context of Adherence Outreach is a method used by CVS pharmacists to encourage patients to take their medications as prescribed. It involves empathetic, non-judgmental communication that helps patients express their concerns and motivates them to adhere to their medication regimen.
How does the Adherence Outreach initiative help reduce healthcare costs?
The Adherence Outreach initiative helps reduce healthcare costs by improving medication adherence, which can prevent avoidable complications and hospitalizations associated with non-adherence. This results in overall cost savings in the healthcare system.
What is the Transform Diabetes Care solution?
The Transform Diabetes Care solution is a program by CVS Health designed to improve the health outcomes of patients with diabetes. It includes medication adherence support, connected glucometer devices, personalized health coaching, and pharmacy support.
What is the Pharmacy Advisor program?
The Pharmacy Advisor program is a CVS Health initiative that provides personalized, condition-based counseling for patients with chronic diseases. It aims to improve medication adherence and health outcomes by offering face-to-face or over-the-phone consultations with pharmacists.
