Why Does Amazon Keep Cancelling My Order?

Amazon Order

Amazon is the world’s largest online E-commerce platform where you can buy millions of products, but you may quickly get frustrated when Amazon keeps canceling your order.


There can be numerous reasons why Amazon keeps canceling your order, such as:

  1. Amazon seller runs out of stock.
  2. Delay in order processing.
  3. Shipping or customs issue.
  4. Blocklisted or incomplete address.
  5. Unrecongined payment methods.

For your information, we will discuss why Amazon keeps canceling your order and how the company will refund you in case of advance payment of declined purchases.

Reasons Why Amazon Keeps Canceling Your Order

Undoubtedly, it is painful when you expect to receive your Amazon parcel in a few days and suddenly get an email that your order is canceled.

Being the largest E-commerce platform, Amazon tries to deliver the best products to its customers quickly and minimize the chances of order cancellation.


Amazon receives approximately 1.6 million daily orders globally, which turns out to be 66 thousand orders every hour and 18.5 per second.

However, both the individual Amazon merchants and the company can cancel your orders for the following reasons:

1. When Amazon Seller Runs Out of Stock

Amazon Stock

One of the most common reasons for canceled orders on Amazon is when a seller’s inventory runs out on a specific item. Amazon requires merchants to keep their stock levels up to date to ensure that customers can shop confidently.

However, some sellers may neglect this requirement and continue to list items for sale even when they are out of stock. As a result, when you place an order for these products on the Amazon website, you may face cancellation due to a lack of inventory.


Amazon works on two business models, FBA (Fulfillment by Amazon) and FBM (Fulfillment by Merchant). In the first model, Amazon is responsible for updating the stocks, while in the second, the seller has to keep the inventory up to date.

2. Delay in Order Processing

Order Processing

An unexpected and long delay in Amazon order fulfillment may cause it to cancel. This uncertainty happens when you purchase a temporary out-of-stock item and get an estimated delivery date.

If the Amazon seller cannot replenish and fulfill the order within the promised time frame due to stock shortages, sourcing delays, or production issues, they may have to cancel your order.


You may experience order cancellation due to processing delays in both the Amazon FBA and FBM models since the merchant is responsible for restocking the SKUs in the warehouse also in case of fulfillment by Amazon.

3. Shipping or Customs Issues

Shipping Issues

Most Amazon sellers use Easy Ship, a popular service that saves on shipping costs and lets Amazon handle the logistics.

Amazon sometimes cannot recognize the Easy Ship PIN code when a seller requests pickup because it may have been submitted incorrectly or may not even exist in the system.

This mistake or error can cause delays in the shipping process and may result in the seller canceling the order.

Moreover, customs regulations may also cause delays or cancellations of your orders. For example, If the item is stuck at customs for inspection and cannot clear legal or regulatory concerns, the seller has to cancel your order.

4. Blacklisted or Incomplete Address

Incomplete Address

Amazon verifies address validity before shipping, so if you have mistakenly entered an incomplete address, they may cancel your order.

However, the seller will contact you via email in case of an invalid address, and if you don’t respond and update it within three days, the order will cancel automatically.

Secondly, Amazon will not ship to a location with any previous record of declining the parcels on doorsteps or failing to receive them.

5. Unrecognized Payment Methods

Unrecognized Payment Methods

If your payment method is declined or there is an issue with your card information, Amazon will cancel your order and notify you of the problem. But first, you must update your payment information and place the order again.

If this happens, the possibilities are:

  • Your bank card may be expired.
  • Your bank does not allow online purchases.
  • You may have exceeded the credit limit.

Amazon Refund Policies for Canceled Orders in 2023

Amazon Refund Policies

Amazon’s refund policies for canceled orders can vary depending on the reason for the cancellation and the type of item you purchased. The following are some refund policies based on specific reasons:

  1. Whether Amazon or the seller cancels your order, you will receive a full refund, including the shipping and handling charges you paid for the item.
  2. In case the order is canceled from your side before the shipping begins, you will still get a full refund. But, if you cancel after it is shipped, you may need to contact Amazon for a refund after returning the product to the seller.
  3. If you receive the wrong, damaged, or different product from the listing, Amazon may issue a refund or replacement without requiring the item to be returned.

Amazon doesn’t charge your bank card before the shipment starts; if the cancellation occurs before that, you will get an instant refund.

However, it takes a few hours for the refunded amount to appear in your bank account.

How To Get a Refund for Your Self-Canceled Amazon Order?

Self-Canceled Amazon Order

As discussed above, you can cancel your order before the shipping begins and get a full refund by following these steps:

  1. First, sign in to your Amazon account.
  2. Next, locate the “Your Orders” section in the screen’s top right corner.
  3. Find the order you wish to cancel and click on it to view the details.
  4. Verify that the order has not yet shipped; if dispatched, you won’t be able to cancel it.
  5. If the order is eligible for cancellation, click on the “Cancel Item/s” button.
  6. Confirm your action by clicking “Cancel” in the confirmation prompt.

Canceling the order before getting dispatched is equivalent to claiming a refund; you don’t have to apply for it separately.


In this guide, we have explored why Amazon keeps canceling your order without your permission and how they treat the refund of these undelivered products.

We hope you understand how to claim a refund for canceled orders at Amazon and the reasons behind this problem.

Frequently Asked Questions

What Is the Longest Amazon Can Take To Refund the Canceled Orders?

Amazon can take up to 30 days to refund the amount of a canceled order, in case you paid via Amazon gift cards. However, paying through your debit or credit card will take 3 to 7 days to refund.

What if I Canceled an Amazon Order but Received No Refund?

If you didn’t get the refund for the Amazon canceled order even after weeks, you should contact Amazon’s customer service through the “Help” section on the website.

Provide them with your order number, the reason for the cancellation, and request a refund.

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