What Is CVS Specialty?

CVS Specialty is a division of CVS Health, a leading healthcare company in the United States. This division focuses on providing specialized pharmacy services for individuals with chronic or genetic diseases who require complex and expensive drug therapies.

What Does CVS Specialty Do?

CVS Specialty provides a wide array of services to support patients with complex or chronic conditions. These services include:

1. Specialty Medication Dispensing: CVS Specialty dispenses specialty medications that are used to treat complex and chronic conditions like rheumatoid arthritis, multiple sclerosis, human immunodeficiency virus (HIV), psoriasis, rare genetic disorders, infertility, and cancer. These medications often require special handling, storage, and administration, and can be quite expensive.
2. Personalized Support: CVS Specialty offers a dedicated CareTeam, available 24/7. This team consists of clinical experts who specialize in the patient’s condition. They help answer questions, remind patients to refill prescriptions, and assist in managing side effects.
3. Insurance and Co-payment Assistance: The CVS Specialty CareTeam helps patients navigate the insurance process, coordinate benefits, obtain prior authorizations for new medications, and minimize out-of-pocket costs.
4. Digital Tools: Patients can use the CVS Specialty website or app to manage their prescriptions, monitor order status, make payments, and communicate with their CareTeam.
5. Convenient Access to Medications: CVS Specialty provides patients with the option to pick up their medications at any CVS Pharmacy location or have them delivered to their home, office, or other location of their choice.

How Does CVS Specialty Differentiate Itself?

CVS Specialty differentiates itself from other pharmacies by offering personalized support and services for patients with complex or chronic conditions. They offer a higher level of support than traditional retail pharmacies. Patients have access to a CareTeam, which includes clinical pharmacists and nurses who are specially trained in managing specific conditions. This team can help with various aspects of patient care, such as getting started with medication, setting up injection training or home infusions, managing side effects, and connecting patients with financial assistance programs.

How Can Patients Access CVS Specialty Services?

Patients can access CVS Specialty services in several ways. Firstly, their doctor can send their prescription to CVS Specialty. Once the prescription is received, a member of the patient’s CareTeam will call them to verify their information and discuss the services they can provide. Patients can also create an online account at CVS Specialty to refill prescriptions, monitor order status, make payments, and more. Furthermore, CVS Specialty offers the option to pick up their medications at any CVS Pharmacy location or have them delivered to their home, office, or other location of their choice.

The Impact of CVS Specialty

CVS Specialty has made a significant impact on the field of pharmacy and patient care by providing personalized support, convenient access to medications, and effective cost management for patients with complex or chronic conditions. This approach helps improve health outcomes and enhances the patient experience.

In conclusion, CVS Specialty is a valuable service for those living with complex or chronic conditions. By offering personalized care, convenient medication access, and support with insurance and cost management, CVS Specialty aims to make managing these conditions easier and more accessible.