What If Walmart Doesn’t Deliver on Time?

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In today’s fast-paced world, timely delivery of goods is an essential aspect of any successful online retail business. Among the giants in this industry, Walmart is renowned for its timely delivery of products. But, what if Walmart doesn’t deliver on time? This article will provide a comprehensive guide on the steps to take if you find yourself in such a situation.


If your Walmart order doesn’t deliver on time, you can track your order through the Walmart app, website, or third-party tracking websites to check the status. If the delay is significant, contact Walmart’s customer service via phone, email, or their online chat feature. While Walmart doesn’t have an official compensation policy for late deliveries, they may offer compensation on a case-by-case basis, so it’s worth discussing the issue with them.

Reasons for Late Deliveries

Before we dive into what to do, let’s first understand the potential reasons why a Walmart delivery might be delayed. These include:

  1. Inventory issues: If a product is out of stock or discontinued, Walmart may have to wait for the product to become available or source it from another warehouse, causing a delay in delivery.
  2. Technical glitches: Software and algorithm issues can sometimes cause delays in order processing and delivery.
  3. Adverse weather conditions: Bad weather can disrupt transportation and delivery schedules, leading to delays.
  4. Payment issues: If there are problems with payment verification, this can cause delays in order processing and delivery.
  5. Customs clearance issues: For international orders, customs clearance issues can cause delays in delivery.
  6. Carrier-related delays: Sometimes, the delivery carrier may experience issues that can cause delays in the delivery of your order.

Tracking Your Order

If you suspect a delay in your delivery, the first step is to track your order. Walmart offers several methods to do this:

  1. Walmart App: Open the app, select “Account,” then “Purchase History.” Scroll to the order you want to track and select “Track Shipment.”
  2. Walmart Website: Visit, click on the avatar icon in the upper-right corner of the page, and click on “Track Orders.” Enter your email address and order number to view the status of your order.
  3. Third-Party Tracking Websites: You can also use third-party tracking websites like Ordertracker, ParcelsApp, or Ship24 to track your Walmart order. Simply enter your tracking number on the respective website to get up-to-date information on the status of your shipment.

Remember that it can take up to 12 hours for your order to make its way into the courier system after it has been shipped.

Contacting Walmart Customer Service

If tracking your order doesn’t provide satisfactory information or if your delivery is significantly delayed, you can contact Walmart’s customer service. You can call them at 1-800-925-6278 (1-800-WALMART) from 8 am to 11 pm CST every day, use the “Contact Us” button on Walmart’s website, or reach out via their online chat feature. You can also send an email to Walmart’s Customer Support or contact them through their social media channels.

Compensation for Late Deliveries

Although Walmart does not have an official policy for compensating customers for late deliveries, they have a history of going above and beyond for customer satisfaction. In-store sales may reimburse the buyer up to 15% of their order if there is a delay in delivery. For online orders, shoppers can receive up to $10 for each late delivery. If you pick up your order, Walmart will refund your delivery fees and tip. If you experience a late delivery, it is recommended to contact Walmart’s customer service to discuss the issue and potentially receive compensation.


While late deliveries can be frustrating, it’s important to remember that delays can occur due to various reasons. Being patient and keeping an eye on your order status can help. If the delay is significant, don’t hesitate to reach out to Walmart’s customer service for assistance. They are there to help and may even offer compensation for your inconvenience. Remember, a delayed order doesn’t mean it’s canceled. It implies that the order delivery is subject to postponement, and you will receive it after the estimated schedule.

Frequently Asked Questions

Can I cancel my order if it’s delayed?

Yes, you can cancel your order if it hasn’t been shipped yet. To cancel an order on, go to your “Purchase History” under “Account,” find the order you want to cancel, and click on “Cancel Order.” If the order has already been shipped, you may not be able to cancel it, but you can return the item once it arrives.

Will Walmart notify me if my delivery is going to be late?

Yes, Walmart typically sends email updates about your order status, including if your delivery is expected to be late. However, these updates may not always be accurate or timely, so it’s a good idea to track your order manually as well.

How long does it take for a refund to process if my order is cancelled or returned due to late delivery?

If you cancel an order or return an item, it can take up to 5 business days for the refund to appear in your account. This timeline can vary depending on your bank.

Can I change the delivery address if my order is delayed?

You can only change the delivery address if your order has not been shipped yet. To do this, go to your “Purchase History” under “Account,” find the order you want to change, and click on “Edit Order.” If the order has already been shipped, you cannot change the delivery address.

What happens if my order is lost in transit?

If your order is lost in transit, you should contact Walmart’s customer service immediately. They will investigate the issue and may offer to send a replacement or issue a refund.

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