What Is a Seasonal Helper at UPS?

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A Seasonal Helper at UPS, also known as a Driver Helper, is a pivotal role during the peak holiday season. This temporary position is typically hired from October through December to assist UPS drivers with package deliveries. So, what does this role entail, and what skill sets are required? Let’s delve deeper into the role of a Seasonal Helper at UPS.


A Seasonal Helper at UPS, also known as a Driver Helper, is a temporary position typically hired during the peak holiday season (October through December) to assist UPS drivers with package deliveries. Their responsibilities include loading and unloading packages, assisting drivers in finding delivery locations, maintaining delivery records, and communicating with clients. This role requires a high school diploma or GED, physical stamina, customer service skills, ability to work in a fast-paced environment, and flexibility.

Main Responsibilities

A Seasonal Helper at UPS shoulders a wide array of responsibilities, including:

  1. Loading and unloading company products: Seasonal Helpers are responsible for efficiently loading and unloading packages from the delivery truck.
  2. Assisting drivers in finding delivery locations: Navigating through complex routes and assisting drivers in locating delivery destinations is another crucial task.
  3. Compiling accurate delivery records and reports: Maintaining a record of all deliveries and ensuring the documentation is accurate and up-to-date falls under their purview.
  4. Reporting delivery-related problems to senior staff: Any issues or problems encountered during deliveries must be promptly reported to the senior staff.
  5. Effectively communicating with clients and customers to resolve complaints: Seasonal Helpers interact directly with clients and customers, addressing and resolving any complaints or issues that may arise.
  6. Liaising with the main office or warehouse logistics team: They work closely with the central office or warehouse logistics team to notify the driver of any changes to daily routes.
  7. Assisting with the unloading of the delivery vehicle at the end of each shift: At the end of the day, Seasonal Helpers assist in unloading the delivery vehicle.
  8. Obtaining clients’ and customers’ signatures as proof of delivery: They also ensure that clients and customers sign the delivery acknowledgment form.

Skills and Qualifications

To become a Seasonal Helper at UPS, certain skills and qualifications are necessary:

  1. High school diploma or GED: This is the minimum educational requirement for this position.
  2. Physical stamina: The job demands physical strength as it involves a lot of lifting and walking.
  3. Customer service skills: As they interact directly with customers, good interpersonal and communication skills are essential.
  4. Ability to work in a fast-paced environment: The role requires quick and efficient working to ensure timely delivery of packages.
  5. Flexibility: The job may require working overtime during the holiday season, and thus calls for a flexible approach towards work.

Recruitment Process

The recruitment process for a Seasonal Helper at UPS generally begins with an online application. Following this, UPS may extend an offer if they find the applicant suitable for the position. Once hired, the new employee goes through an orientation and training process to understand their role and responsibilities better.

Work Schedule

The work schedule for a Seasonal Helper is generally flexible, with helpers being on call for full days they’ve signed up for. The schedule usually ranges from 8 am to 8 pm, and a driver helper can expect to work 40-60 hours a week during peak season.

Benefits and Challenges

Being a Seasonal Helper at UPS comes with its own set of benefits and challenges. The role offers competitive pay, opportunities for exercise, learning the roads, and working in a fast-paced environment. However, the job is physically demanding, requires heavy lifting, and may not offer the same benefits as full-time UPS employees.

Career Progression

Interestingly, the role of a Seasonal Helper at UPS can lead to other opportunities within the company. UPS has a promotion-from-within policy, and many employees start as seasonal or part-time hourly workers before moving into full-time driver or management positions.

In conclusion, being a Seasonal Helper at UPS can be a rewarding experience for those who enjoy fast-paced, physically demanding work. It’s a role that not only plays a crucial part in the company’s operations during the holiday season but also offers a stepping stone to other career opportunities within UPS.

Frequently Asked Questions

What is the pay rate for a Seasonal Helper at UPS?

The pay rate for a Seasonal Helper at UPS can vary based on location and experience, but on average, they can expect to earn around $15 to $20 per hour.

Do Seasonal Helpers at UPS get any breaks during their shifts?

Yes, UPS is committed to ensuring the health and well-being of its employees. Seasonal Helpers are allowed breaks in accordance with labor laws and company policies.

Is there a uniform for Seasonal Helpers at UPS?

Yes, UPS provides a uniform for its Seasonal Helpers to maintain a professional appearance. The uniform typically includes a brown UPS shirt, shorts or pants, and a hat.

Is a driver’s license required to become a Seasonal Helper at UPS?

No, a driver’s license is not required for the role of a Seasonal Helper at UPS. This position assists the driver but does not require driving the delivery vehicle.

Can Seasonal Helpers at UPS be hired for full-time positions after the holiday season?

Yes, UPS has a promotion-from-within policy. Therefore, Seasonal Helpers may have the opportunity to transition to full-time positions within the company after the holiday season, depending on availability and performance.

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