How To Return an Online Order to Lowe’s

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Returning an online order to Lowe’s might seem like a daunting task, but it doesn’t have to be. In this comprehensive guide, we’ll walk you through the entire process, step-by-step, and provide you with all the necessary information to ensure your return is as smooth as possible.


Returning an online order to Lowe’s involves locating your order details, generating a return barcode, preparing the package with the item and all original materials, printing a return slip and shipping label from the Lowe’s website, and shipping the package through your local parcel carrier. If you don’t have a receipt, Lowe’s can usually find your order details using your credit card, MyLowe’s card, or phone number. Returns are typically processed within 5 to 7 business days.

Step-by-step Guide to Returning an Online Order

  1. Locate your order details: You can find your order details in the confirmation email you received after placing the order or by logging into your Lowe’s account and checking your order history.
  2. Generate a return barcode: If you have a return barcode, you can find it in your order details.
  3. Prepare the package: Place the item in a sturdy shipping package, and make sure to include all manufacturer packing materials, manuals, and accessories.
  4. Print a return slip and shipping label: Go to the Check Order Status page on and follow the prompts for either online orders or in-store purchases. Print a return slip to include inside the package and a shipping label to attach to the outside.
  5. Ship the package: Give the package to your local parcel carrier or drop it off at any carrier location.

Lowe’s Return Policy

Lowe’s return policy allows customers to return most new, unused merchandise with a receipt within 90 days of the original purchase date. If your purchase was made with a Lowe’s Commercial Account (LCA), Lowe’s Business Advantage (LBA), Lowe’s Advantage Card (LAC), Lowe’s Business Rewards (LBR), or Lowe’s PreLoad Plus Mastercard®, you have 365 days from the date of purchase to return the product, unless noted in their Return Policy Exceptions.

Exceptions to the Rule

While most items can be returned within the 90-day window, there are some exceptions. Major appliances must be returned within 48 hours of purchase. Outdoor power equipment, electronics, paint, water heaters, and vehicles (e.g., highway trailers) must be returned within 30 days. For trees, shrubs, and perennial plants, you have a 1-year return policy, but you must provide the original receipt.

What If You Don’t Have a Receipt?

If you don’t have a receipt, Lowe’s can usually use your credit card, MyLowe’s card, or phone number to find your order details. In case they can’t find any record of your purchase, they may issue in-store credit at the item’s current selling price.

How Long Does a Refund Take?

After initiating a return, Lowe’s typically processes refunds within 5 to 7 business days. However, for debit card purchases, it may take up to 15 days for the transaction to show on your end.

What If You Encounter Difficulties?

If you encounter difficulties during the return process, don’t hesitate to contact Lowe’s customer service at 1-800-445-6937. They can assist with any issues you might have and ensure you get the help you need.


We hope this guide has provided you with a better understanding of how to return an online order to Lowe’s. Remember, the key is to keep your receipts, follow the return guidelines, and contact customer service if you encounter any issues. Happy shopping!

Frequently Asked Questions

Can I return an item to any Lowe’s store, or does it have to be the store where I made the purchase?

You can return an item to any Lowe’s store, regardless of where you made the purchase.

Can I return an item that I’ve used or installed?

Lowe’s return policy only covers new, unused items. If you’ve used or installed the item, it might not be eligible for return.

Do I have to pay for return shipping?

Yes, unless the return is due to a Lowe’s error, customers are responsible for return shipping costs.

What if the item I purchased online is damaged or defective?

If the item you purchased online is damaged or defective, contact Lowe’s customer service at 1-800-445-6937. They can guide you on how to handle the return.

Can I exchange an item instead of returning it?

Yes, Lowe’s allows exchanges for items of the same kind. However, the item you want to exchange must be in new condition and with a receipt.

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