How To Replace a Lost Kohl’s Card

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If you’ve ever lost your Kohl’s Card, you know the panic that can ensue. Suddenly, you’re unable to take advantage of those great discounts and rewards points. But don’t worry, replacing your lost card isn’t as daunting as you might think. In this comprehensive guide, we’ll walk you through the steps to replace your lost Kohl’s Card, as well as provide tips on how to prevent card loss in the future.


If you’ve lost your Kohl’s Card, immediately report it to Kohl’s Customer Service Center at (855) 564-5748 to prevent unauthorized use. Then, request a replacement through the My Kohl’s Card portal by clicking on “Manage card” then “Replace card”. Confirm the card to be replaced and your address, then click “Replace card”. It can take a few weeks for your new card to arrive, but you can still shop in-store or over the phone in the meantime. To prevent future loss, monitor your financial statements, strengthen your online passwords, be wary of phishing scams, and use a secure connection for online shopping.

Reporting a Lost Kohl’s Card

The first thing you need to do when you realize your Kohl’s Card is missing is to report it to Kohl’s Customer Service Center. You can do this by calling them at (855) 564-5748. It’s crucial to report the lost or stolen card as soon as possible to prevent any unauthorized use.

Requesting a Replacement Card

After reporting the lost card, the next step is to request a replacement. You can do this through the My Kohl’s Card portal. Here are the steps:

  1. Click the Menu icon.
  2. Click “Manage card” then “Replace card”.
  3. On the sidebar, confirm the card that will be replaced (usually the most recent card issued to you) and your address. (You can change your address in your profile.)
  4. Click “Replace card”.

Waiting for Your New Card

Once your request for a replacement card is approved, it could take up to a few weeks for the card to arrive. However, Kohl’s offers a solution for eager shoppers who can’t wait. You can present a valid ID in-store and let an associate know that you do not have your card yet. They will look up your number at the register for the purchase. If you want to shop online before your card arrives, you can call 855-564-5748, and they will be happy to place your order for you over the phone.

Preventing Future Card Loss

While losing your Kohl’s Card can be stressful, there are several measures you can take to prevent future loss:

  • Regularly monitor your financial statements to ensure all transactions are authorized.
  • Strengthen your online passwords to protect your personal information.
  • Be wary of phishing scams that ask for personal information.
  • Use a secure connection for online shopping to protect your card information.


Losing your Kohl’s Card can be a hassle, but with these steps, you can secure a replacement and continue enjoying your shopping. Always remember to report any lost or stolen card immediately to prevent unauthorized use and protect your financial information.

Remember, the key to dealing with a lost card is acting quickly and being proactive about your card’s security. With these tips in mind, you can turn a stressful situation into a manageable one and continue enjoying the benefits of your Kohl’s Card.

Frequently Asked Questions

What if I can’t remember my Kohl’s Card number when reporting it as lost?

If you can’t remember your Kohl’s Card number, you can still report it as lost. Kohl’s Customer Service can look up your account with your name and other identifying information.

Can I still earn rewards points while waiting for my replacement card?

Yes, you can still earn rewards points while waiting for your replacement card. If you’re shopping in-store, you can present a valid ID and the associate will look up your account. If shopping online, you can call Kohl’s Customer Service at 855-564-5748, and they can place your order for you over the phone.

Will my replacement card have the same card number as my lost card?

No, your replacement card will have a new card number. This is to prevent any potential unauthorized use of your lost card.

Is there a fee for replacing a lost Kohl’s Card?

No, Kohl’s does not charge a fee for replacing a lost card.

What should I do if I find my lost card after requesting a replacement?

If you find your lost card after requesting a replacement, you should destroy it immediately. Since your replacement card will have a new card number, the old card is no longer valid.

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