What Does a Stockroom Operations Associate Do at Kohl’s?

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A Stockroom Operations Associate at Kohl’s plays an integral role in maintaining the smooth operations of the store, contributing to customer satisfaction, and enhancing the overall shopping experience. This comprehensive guide will delve into the key responsibilities, skills, qualifications, challenges, and rewards of this role.


A Stockroom Operations Associate at Kohl’s is responsible for maintaining the organization of the stockroom, unloading and inspecting deliveries, updating item prices and signs, replenishing items on the sales floor, fulfilling online orders, and providing customer service. They need to have physical stamina, basic math and reading skills, good communication, time management, and problem-solving skills. The role can be demanding but offers experience in retail operations and customer service, with opportunities for career advancement.

Key Responsibilities

A Stockroom Operations Associate wears many hats in the course of a day at Kohl’s. Here are some of their primary duties:

  1. Unloading trucks: This involves receiving and unpacking deliveries, inspecting items for damage, and organizing the stockroom shelves.
  2. Sign and price changes: They are in charge of updating signs and prices for items in the store, ensuring accurate and up-to-date information for customers.
  3. Replenishment and fulfillment: They play a crucial role in replenishing items on the sales floor and fulfilling online orders for both in-store and online customers.
  4. Customer service: Associates are expected to greet customers and other associates in a friendly and courteous manner, adhering to the “Yes We Can” policy to efficiently resolve customer inquiries and requests.

Skills and Qualifications

To excel in this role, you will need a variety of skills and qualifications:

  1. Physical strength and stamina: The ability to lift up to 50 lbs and perform tasks such as climbing, squatting, stooping, kneeling, crouching, bending, twisting, reaching, lifting, grasping, pushing, and pulling frequently.
  2. Basic math and reading skills: You should be able to perform basic calculations and read instructions.
  3. Legible handwriting and basic computer operation: You will need to maintain records and use computer systems for inventory management.
  4. Excellent written and verbal communication skills: You should be able to communicate effectively with your team and other store associates.
  5. Time management and organizational skills: You must be able to work efficiently and keep the stockroom organized.
  6. Adaptability and problem-solving skills: You should be able to handle unexpected situations and find solutions to issues that may arise.
  7. Customer service and sales skills: Although you may have minimal customer interaction, you should still be able to provide assistance when needed.
  8. Flexibility and willingness to cross-train: You should be open to working in other areas of the store as needed.

Training and Development Opportunities

Kohl’s offers its associates various training and development opportunities. You will gain skills in basic math and reading, legible handwriting, and basic computer operation. You will also be involved in operational processes such as BOPUS (Buy Online, Pick Up in Store), BOSS (Buy Online, Ship to Store), MLS (Merchandise Locator System), and SFS (Store Fulfillment Services).

Challenges and Rewards

While the role can be physically demanding and fast-paced, it also offers a variety of rewards. You will gain valuable experience in retail operations and customer service, work in a supportive and inclusive environment, and have opportunities for career advancement.


The estimated total pay for a Stockroom Operations Associate at Kohl’s is $15 per hour. However, the average hourly pay in the United States is approximately $12.57. In some specific locations, the median salary for a Stockroom Operations Associate can be around $32,229, while seasonal positions may offer salaries ranging from $55,796 to $66,501.

In conclusion, a Stockroom Operations Associate at Kohl’s plays a vital role in ensuring a positive shopping experience for customers. This role offers a chance to develop a wide range of skills, work in a supportive team environment, and make a significant contribution to the overall success of the company.

Frequently Asked Questions

What are the working hours for a Stockroom Operations Associate at Kohl’s?

The working hours for a Stockroom Operations Associate at Kohl’s can vary. Associates are generally required to work during store hours, which may include evenings, weekends, and holidays.

Do Stockroom Operations Associates need previous experience to work at Kohl’s?

While previous experience in retail or stockroom operations can be beneficial, it is not always required. Kohl’s provides training to its associates, making it a suitable job for individuals looking to gain experience in the retail industry.

Are there opportunities for advancement within Kohl’s for Stockroom Operations Associates?

Yes, there are opportunities for career advancement within Kohl’s. With experience and good performance, Stockroom Operations Associates can move up to supervisory or managerial roles within the store.

How often do Stockroom Operations Associates at Kohl’s get paid?

Pay frequency can vary by location, but typically, Kohl’s pays its associates bi-weekly.

Are there any benefits provided to Stockroom Operations Associates at Kohl’s?

Yes, Kohl’s offers a variety of benefits to its associates. These may include health insurance, retirement plans, paid time off, and employee discounts. However, benefits can vary based on employment status (full-time or part-time) and location.

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