How To Message an Instacart Shopper

Instacart 3

With the rise of online grocery shopping, services like Instacart have become increasingly popular. Instacart allows you to order groceries from your favorite local stores and have them delivered right to your doorstep. One of the key features of Instacart is the ability to communicate directly with your personal shopper. In this article, we will provide a comprehensive guide on how to message an Instacart shopper.


To message an Instacart shopper, open the Instacart app, tap the 3 stacked horizontal lines, select “Your orders”, and tap the current order. Once the order screen appears, tap the chat bubble icon in the upper right corner to send your message. If you’re using the Instacart website, click the 3 horizontal lines, select “Your Orders”, click “View order detail” on the current order, and then click “Leave a message for your shopper here!” to communicate.

Why Message an Instacart Shopper?

Messaging an Instacart shopper enhances the overall shopping experience in several ways:

  1. Personalization: Communication between the shopper and the customer allows for a more personalized shopping experience. You can provide specific preferences or instructions to your shopper, ensuring that the items selected meet your expectations.
  2. Real-time updates: Messaging allows you to receive real-time updates on the status of your order, including any changes or substitutions that may be necessary due to out-of-stock items.
  3. Improved order accuracy: By communicating with your shopper, you can clarify any doubts or provide additional information that may help the shopper make better choices on your behalf.
  4. Enhanced customer service: Messaging allows you to ask questions, provide feedback, or address any concerns directly with your shopper.
  5. Increased shopper ratings and tips: Shoppers who communicate effectively with customers are more likely to receive higher ratings and increased tips.

Pre-requisites for Messaging an Instacart Shopper

To message an Instacart shopper, you must be an Instacart customer with an active order. When a shopper starts working on your order, you can communicate with them through the Instacart app. The contact information between shoppers and customers is anonymized, so you do not need to share your personal information.

How to Message an Instacart Shopper

Here is a step-by-step guide on how to message an Instacart shopper:

In the Instacart app:

  1. Open the Instacart app while your order is in progress.
  2. Tap the 3 stacked horizontal lines in the upper left corner.
  3. Tap “Your orders.”
  4. Tap the current order.
  5. When your current order screen appears, tap the chat bubble icon in the upper right corner.
  6. Send your message.
  7. If you have turned on in-app notifications, you’ll receive an alert when your personal shopper replies.

On the Instacart website:

  1. At the top left, click the 3 horizontal lines.
  2. Click “Your Orders.”
  3. Click “View order detail” on the current order.
  4. Click “Leave a message for your shopper here!”
  5. To view replies, refresh the page or check your email for notifications from Instacart.

Common Issues and Solutions

Even with the best of technologies, issues can arise. Here are some common issues you might face when trying to message an Instacart shopper and their solutions:

  • Unresponsive or delayed notifications: If you’re not receiving notifications, make sure that your device’s operating system is up-to-date and that you have enabled push notifications for the Instacart app. If you’re still experiencing issues, try uninstalling and reinstalling the app.
  • Not receiving messages from shoppers: Make sure you have provided the correct phone number and email address in your account settings. If the problem persists, contact Instacart customer service.
  • App crashes while trying to chat with a customer: If the Instacart app crashes when you try to chat with a customer, ensure that your device’s operating system is compatible with the app. If the issue persists, try uninstalling and reinstalling the app.

Best Practices for Messaging an Instacart Shopper

To make the most out of your Instacart shopping experience, here are some tips and best practices for communicating with your shopper:

  • Be clear and concise: When providing instructions or making requests, ensure your messages are easy to understand and to the point.
  • Be flexible and understanding: Sometimes, items may be out of stock or unavailable. Be open to suggested substitutes.
  • Maintain open communication: Stay in touch with your shopper throughout the process to address any issues or questions that may arise.
  • Provide helpful information: If you have specific preferences or requirements, such as dietary restrictions or preferred brands, make sure to communicate this information to your shopper.
  • Be responsive: If your shopper reaches out to you with questions or concerns, try to respond promptly.
  • Show appreciation: A simple thank you or positive feedback can go a long way in making your shopper feel valued and appreciated.

By following these steps and tips, you can ensure a smoother and more personalized shopping experience on Instacart. Happy shopping!

Frequently Asked Questions

Can I message my Instacart shopper after the delivery?

No, the chat feature on Instacart is designed to facilitate communication between the customer and the shopper while the order is in progress. Once the order is delivered, the chat becomes inactive.

What if my shopper doesn’t respond to my messages?

Keep in mind that shoppers may be busy picking items and might not be able to respond immediately. However, if you do not receive a response within a reasonable time, you can contact Instacart Customer Support for assistance.

Can I request a specific shopper?

Currently, Instacart does not offer the ability to request a specific shopper. The platform automatically assigns shoppers based on their proximity and availability.

Can I change my order through the chat with my shopper?

While you can suggest changes or additions to your shopper via chat, it’s best to make these changes directly in the app before the shopper begins shopping. For significant changes, you may need to contact Instacart Customer Support.

Can I directly call my Instacart shopper?

Yes, you can call your shopper during the shopping process. However, the phone numbers are anonymized for privacy reasons. The call option is available from the same chat screen where you send messages to your shopper.

Do shoppers see my personal contact information?

No, Instacart respects your privacy and does not share your personal contact information with shoppers. All communication takes place through the Instacart platform.

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