How Long Is Burger King Training?

Every day, more than 11 million guests visit Burger King restaurants worldwide.

What brings them there is the high-quality, awesome-tasting food prepared and served by its customer-service-oriented team.

The exceptional service of Burger King employees to all customers is due to the rigorous training they undergo when they join the restaurant.

The in-depth training helps all its employees develop their cooking, administration, and customer service skills.

Given the expertise that all the employees in different departments at Burger King display, one can only appreciate the training they receive and wonder how long it lasts to provide all the necessary skills.

If you are planning to apply for a job at Burger King, it makes sense to know more about their training programs and how you can learn the skills required to do your job efficiently.

This article shares a few details about the training Burger King conducts. We also answer the key question that many people have about Burger King before they start working there: how long is Burger King training?

Burger King Training

The training at Burger King covers many topics to prepare employees for the duties they are expected to perform at the restaurant.

All employees receive hands-on training in the restaurant and its kitchen. The training duration varies based on their existing skill sets and the tasks for which they require training.

Before the actual training commences, employees are shown videos that talk about Burger King’s work culture and its ethics, how they are expected to dress, greet customers and work with their other team members.

There are also tutorial videos on following safety norms and avoiding health hazards.

Training Topics

Every training session starts with a basic orientation on the company policy, benefits to employees, etc. These topics are common for all employees, regardless of their roles.

Once the basic topics have been covered, employees may receive specialized training in different aspects of the restaurant based on their responsibilities and specific roles.

Some of the other topics that are covered in training include the following.

• Managing the cash registers
• Following customer etiquette
• Maintaining a clean ambiance

Training per Role

Here are some key roles for which Burger King trains its employees quite comprehensively.

Dine-In and Take-Out Cashiers

Cashiers are an integral part of the restaurant’s operations. Some of the tasks they are trained in during their training session include the following.

• Operating the cash registers
• Taking orders
• Handling the money
• Maintaining accounts
• Responding to customer queries
• Attending to customer service & satisfaction

Drive-Thru Cashiers

In addition to the above skills, drive-thru cashiers are also trained in the following skill sets.

• Using different condiments
• Operating the drive-thru counters
• Cleaning and maintaining the soda, ice cream, and coffee machines
• Packing and delivering the orders

Cooks

The cooks are responsible for all the food prepared and delivered from the restaurant. Therefore, all the cooks at Burger King receive in-depth training on the following.

• Preparing the recipes as per Burger King guidelines and standards
• Following food quality and safety rules
• Maintaining hygiene in the kitchen
• Interacting with customers in case they are working on the front line

Team Members

The team members are critical in ensuring customer satisfaction at Burger King restaurants. They are trained in the following tasks that must be managed at the store.

• Cleaning and maintaining the store
• Managing the janitorial supplies
• Cleaning the restrooms and ensuring they are ready for use
• Assisting the rest of the team in executing their roles

Training Duration

Based on your role, the training session can be for 2 to 3 hours daily for up to 2 weeks.

For senior positions such as an Hourly Shift Coordinator and Assistant Manager, the training period can be up to 6 months.

In the case of very senior positions such as a Restaurant General Manager, the training period can be up to 3 years because you need to be familiar with all the processes and systems implemented at the restaurant.

The entire training duration will be divided into watching videos and hands-on training in the restaurant’s different sections.

During the hands-on training sessions, you are paired with another team member from Burger King. You are expected to watch and assist him during these sessions so that you can do similar tasks independently.

You can always seek the assistance of the duty manager or other team members to assist you with any queries you may have during your shift, apart from the training sessions.

Burger King follows a more hands-on policy regarding training its team and keeps organizing short training sessions for its team members to enhance their performance and the restaurant’s operations.

Conclusion

Burger King offers world-class training to all its employees so that they can perform their duties as expected and surpass the service expectations that customers have of the restaurant.

While training is an ongoing process at the restaurant, all new employees usually undergo a two-week training covering the restaurant’s different aspects.

The training period differs based on the roles the people have been hired for and their previous experience in that particular role.

During this training, employees are also given a basic foundation course in restaurant hygiene and health standards to ensure that the food served to customers is of the highest quality and taste.