Grubhub, one of the nation’s leading food delivery apps, has a somewhat unique policy when it comes to driver tips. Grubhub drivers are privy to the total payment amount they will receive for each order, which includes 100% of the diner’s tip. Although they technically don’t see the tip separately before they deliver the order, most drivers can tell if the customer tipped based on the payout that Grubhub is offering for the delivery. If the payout is low, it’s likely the tip was low, and if the payout is high, it’s likely the customer left a good tip.
Grubhub drivers technically don’t see the tip separately before they deliver the order. However, they can estimate the tip amount based on the total payment amount Grubhub offers for the delivery. If the payout is high, it’s likely the customer left a good tip, and if it’s low, it’s likely the tip was low. They receive 100% of the diner’s tip.
Grubhub App and Driver Tips
Grubhub drivers receive 100% of the tips given by customers. Tips can be added by customers through the Grubhub app before or after the delivery, or they can give cash tips upon delivery. Grubhub co-founder Matt Maloney suggests that an appropriate tip for a food delivery driver is $5 or 20% of the total bill, whichever is more. If the order is large or the weather is inclement, an additional 3-5% tip is appreciated.
When Do Grubhub Drivers See the Tip?
Grubhub drivers can see the total payment amount they will receive for each order, which includes 100% of the diner’s tip. Although they technically don’t see the tips before completing the delivery, they can deduce the tip amount based on the payout that Grubhub is offering for the delivery. If the payout is low, it’s likely the tip was low, and if the payout is high, it’s likely the customer left a good tip. Grubhub and Instacart workers can see tips upfront, while Uber Eats drivers usually see tips after they deliver.
Tip Visibility and Order Acceptance
Yes, the visibility of the tip can affect drivers’ acceptance of delivery orders. A study on the effect of customer tipping on crowdsourced driver behavior and last-mile performance found that tipping as a technology design feature mitigates uncertainty in the crowdsourced delivery fleet. Drivers are more likely to accept orders with higher tips, as it directly impacts their earnings.
Can Customers Change Their Tip After Delivery?
Yes, customers can change their tip after the delivery is completed on Grubhub. To do this, you will need to contact Grubhub and have a representative adjust the tip for you. Alternatively, you can also provide a cash tip to the driver after the delivery.
Grubhub’s Tipping Policy Vs. Other Food Delivery Apps
Grubhub’s tipping policy is more favorable to drivers compared to some other food delivery apps. When tipping on Grubhub, the tip money goes straight to the delivery drivers. Grubhub suggests a tip of 20% of the total order cost as a standard amount, and you should never tip less than $5. They also recommend adding a little extra for complex delivery requirements or bad weather.
Impact of Tip Visibility on Grubhub Drivers’ Earnings
The visibility of the tip amount can play a crucial role in a driver’s overall earnings. Grubhub drivers keep 100% of their tips. Tips can significantly impact a driver’s earnings, as they can make up a considerable portion of their income.
Recent Changes to Grubhub’s Tipping Policy
In California, Grubhub has changed the way they display suggested tips within its consumer app. Instead of a percentage, such as 15% or 20%, they are shown a dollar amount where the top suggested amount is no more than $1.50.
Tips for Grubhub Drivers to Earn More Tips
To earn more tips as a Grubhub driver, consider the following strategies: Be punctual and professional, provide excellent customer service, experiment with delivery hours, know your area and restaurants, use proper equipment, work during peak hours and weekends, and focus on providing the best possible service.
How Grubhub Calculates Driver Pay
Grubhub calculates driver pay based on a combination of factors, including base pay, mileage, and any applicable bonuses. The base pay accounts for factors such as time spent on the road and mileage per order.
Frequently Asked Questions
What is the base pay for Grubhub drivers?
The base pay for Grubhub drivers varies based on the market and other factors, but it typically ranges from $3 to $4 per delivery.
Can Grubhub drivers refuse orders?
Yes, Grubhub drivers can refuse orders. However, consistently refusing orders can impact their driver status and potentially lead to deactivation.
How are tips calculated on Grubhub?
Tips on Grubhub are calculated based on the total amount of the food order. Customers can choose to tip a percentage of their total bill or a flat dollar amount.
How often do Grubhub drivers get paid?
Grubhub drivers receive their payments weekly. The pay period runs from Monday through Sunday, and drivers receive their payments via direct deposit on Thursdays.
How can customers leave a tip after delivery on the Grubhub app?
To leave a tip after delivery on the Grubhub app, customers can go to their past orders, select the order they wish to tip for, and add a tip for the driver.
Is it possible for Grubhub drivers to see the customer’s address before accepting the delivery?
No, Grubhub drivers cannot see the customer’s exact address before accepting the delivery. They can only see a general delivery area. The exact address is revealed once the driver accepts the order.
