How To Cancel Autoship on Chewy

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Chewy.com has revolutionized the way we shop for pet supplies. Its Autoship program is a testament to this, offering convenience and savings to pet owners. However, there may come a time when you wish to cancel your Autoship subscription. This comprehensive guide will walk you through how to cancel Autoship on Chewy.


To cancel Autoship on Chewy, log into your Chewy account, go to the “Manage Autoship” section, select the Autoship plan you wish to cancel, and click on “Cancel This Autoship”. Alternatively, you can cancel by contacting Chewy’s Customer Service at 1-800-672-4399. There are no fees for cancellation and you can cancel at any time.

What is Chewy’s Autoship?

Chewy’s Autoship is a subscription program that allows for automatic, recurring deliveries of pet supplies. The program offers a 35% discount on eligible items for the first order, and 5% off on future deliveries. The program is flexible, allowing you to set your own delivery schedule and cancel or skip shipments anytime.

How to Cancel Chewy Autoship?

Canceling your Chewy Autoship is straightforward. Here are the steps:

  1. Log into your Chewy account.
  2. Navigate to the “Manage Autoship” section.
  3. Select the Autoship plan you wish to cancel.
  4. Click on “Cancel This Autoship” at the bottom of the page.

For those who prefer a more direct approach, you can also cancel by phone. Chewy’s Customer Service can be reached at 1-800-672-4399.

Can I Pause My Autoship Instead of Canceling?

Yes, pausing your Autoship is an alternative to outright cancellation. This option is particularly useful if you’re going away on holiday or if you have an excess of supplies. To pause your Autoship, log into your account, navigate to “Manage Autoship,” select your Autoship plan, and click “Pause This Autoship.”

What If I Encounter Problems While Canceling?

If you run into any problems while canceling your Autoship, don’t hesitate to reach out to Chewy’s customer support. You can do this via phone at 1-800-672-4399, live chat on their website, or email at [email protected].

What Happens to My Discounts When I Cancel?

If you’ve availed of discounts or offers linked with the Autoship program, the cancellation may affect these perks. Chewy allows the use of a coupon for the first Autoship order. However, if you cancel before your second order, you may lose out on future Autoship discounts.

What Happens to My Ongoing Order If I Cancel?

If you cancel an ongoing Autoship order, the outcome will depend on whether the order has been processed or shipped yet. If it hasn’t, you can cancel without any issues. If it has been processed or shipped, you may be eligible for a return, depending on Chewy’s return policy.

Are There Any Charges for Canceling Autoship?

Chewy does not charge any fees for canceling your Autoship. You can cancel at any time without any specific time frames. However, it’s important to note that some companies may charge a fee for early cancellation of auto-renewal subscriptions.


Chewy’s Autoship program is designed to bring convenience to pet owners. But if for any reason you wish to cancel, the process is simple and straightforward. If you encounter any issues, Chewy’s customer service is always on hand to assist. Remember, it’s important to consider how cancellation might affect any discounts you’ve received and manage your ongoing orders accordingly.

Frequently Asked Questions

Can I change the frequency of my Autoship deliveries instead of canceling?

Yes, Chewy’s Autoship program allows you to modify the frequency of your deliveries. You can do this by logging into your account, navigating to “Manage Autoship,” selecting your Autoship plan, and adjusting the delivery frequency as needed.

Can I change the products in my Autoship order?

Yes. To change the products in your Autoship, log into your account, go to the “Manage Autoship” section, select your Autoship plan, and adjust the products as you wish.

Is there a limit on how many times I can pause my Autoship?

Chewy does not specify a limit on how many times you can pause your Autoship. However, it’s always best to check with their customer service for any changes in their policy.

How can I reactivate my Autoship after canceling?

If you wish to reactivate your Autoship after canceling, simply log into your account, go to the “Manage Autoship” section, and follow the prompts to set up a new Autoship. Please note that any discounts applied to your previous Autoship may not be applicable to your new one.

Can I cancel my Autoship if I’m not in the United States?

Yes. Chewy’s Autoship can be managed from anywhere in the world as long as you have access to your Chewy account. You can cancel, pause, or modify your Autoship regardless of your location.

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