Sometimes, customers want to return the purchased items and get a refund, and mostly they do not know the return policy, or sometimes they do not know when they can get the refund.
Companies have different refund policies, and the refund time can also vary.
Lowes offers the customers to return the items if there is a valid reason, and they refund the customers, but the refund time varies depending on the mode of payment.
There are some return exception policies by Lowes, and if the customers do not follow that, they might not get a refund.
Lowes generally refunds customers within fifteen days of the return.
However, the exact time frame depends on the payment method the customer used to make the purchase:
- For credit card purchases by customers, the money should be credited back to the card within seven to ten business or working days.
- Lowes will credit the money back to the debit card within three to five working days for purchases made with a debit card by the customers.
- For purchases made with cash at Lowes, Lowes will mail a refund check to the customers within ten to fifteen working days.
Although Lowes refund for the items if they comply with the company policy, the customers have to follow the process to get the refund. Also, it is a must that customers follow the company policy and the return exception policy of Lowes.
Lowes Return and Refund Policy
Lowes’s return and refund policy allows customers to return the items within ninety days from the date of purchase.
The item should be in its original condition, and the customers should have some proof, like a receipt, or in case a customer has lost it.
They can provide their phone number or a valid picture identity card. Lowes can check the details using the phone number or identity card.
Lowes Return Policy Exception
There are some exceptions that customers have to follow if they want a refund. Some of the exceptions are:
1. Forty-Eight Hours Policy
There are some items that the customers must return within forty-eight hours of delivery or time of pick up from the Lowes store.
Some of the main items are:
Refrigerators, freezers, washers, dryers, ranges, dishwashers, over-the-range microwaves, cooktops, wall ovens, washers and dryers, and others.
Exception
Customers can return items in original, unopened, intact, factory-sealed packaging within thirty days of purchase for a refund.
2. Thirty-Day Return Policy
Customers must return some products within thirty days of the purchase for a refund, but the products must be in original, untouched, undamaged, factory-sealed packaging.
Some of the major products are:
- TVs and electronics
- Outdoor power equipment like mowers, chainsaws, generators, snow throwers, wood chippers, and more.
- Plumbing items like water heaters
- Air conditioning
- Liquid paint
3. Holiday Items
Customers must return the holiday items on or before the holiday.
If customers purchase items after the holiday, like Christmas, and try to return them for a refund, Lowes will not accept the return, as these are the final sales items.
4. Restocking Fee for Special Orders
Lowes deducts a twenty percent restocking fee for special orders if the customers do not return or cancel the order after seventy-two hours from purchase.
Non-Refundable Items
There are some items or services for which a customer cannot get a refund.
Such items include:
- Delivery or shipping charges from Lowes store or Lowes website.
- Labor and installation charges
- In-store credit, refund cards, and merchandise cards
- Gift cards from Lowes and third party
- Facial masks or facial coverings
Refund Process at the Lowes
Customers can request a refund at the store or by using their website.
1. Refund Process for a Receipt Item at the Lowes Store
The refund process for returning an item with a receipt at the store is easy and includes the following steps:
- Customers should bring the purchased item and the receipt to the Lowes store for a refund. The condition of the product should be as mentioned in the return policy.
- They should look for customer desk service or other store members that can help with the process.
- Customers should let the store members know they want to return the item and get a refund.
- The store member or other customer service person will check the item and receipt to ensure it is in its original form, without any damage, verify the purchase, and start the process for the refund. The refund process will take time, and Lowes will refund the customer according to the company policy.
2. Refund Process for Online Purchase
For refunds for online purchases, customers have to follow the following process:
- Customers should log in to their Lowes online account and go to Order Status.
- Find the order and the items that the customer wants to return.
- Customers have to select the item they want to return and get a refund, and they must provide a valid reason for returning it.
- Lowes sends an email to the customers on how to return the item.
- Customers must pack the item well and securely, include all the packing material, and attach the return label to the outside of the package.
- Customers must schedule a pickup with UPS or drop off the item at their location.
- Lowes will inspect the item after receiving it and ensure it is in its original condition without any damage.
- If Lowes approves the returned item, they will process the refund and issue the payment to the original payment method.
- Customers will get back the payment in a few business days, depending on the mode of payment.
Reasons for Asking for a Refund
A customer usually wants a refund for an item when there is a valid reason. Some of the reasons are:
- Customers can request a refund for the item they purchased is defective or damaged. It mostly happens when buying an item online.
- Sometimes, the item described on the website is not the same as the one customer has received, and in such a situation, customers can request a refund.
- Customers can request a refund if they decide not to get the item, as they do not want it anymore, so in such a situation, Lowes will refund if it meets the return policy requirements.
- A duplicate purchase can be another reason for asking for a refund.
- Customers can request a refund if they do not receive the item within the expected delivery date.
If a customer receives an item that is damaged or not working well, the customer can contact Lowes on their helpline number within three days of receiving the item from Lowes.
Conclusion
Lowes offers their customers a refund if there is a valid reason for returning the items they purchased from Lowes.
It is necessary to remember that the customers should return the items within the time frame, which is ninety days.
However, there are some return exception policies that customers have to follow.
Usually, Lowes will refund the items within fifteen working days, but it varies according to the payment method.
Customers have to provide proof of purchase to Lowes to get a refund, and Lowes will refund them based on the original payment mode, that is, cash, credit to their account, or through in-store credit, but there are some exceptions.
Frequently Asked Questions
Can Customers Get a Refund if the Purchase Receipt From Lowes Is Lost?
Yes, Lowes can still refund the customers if they have lost the receipt.
They must provide the following things to Lowes for proof:
- Credit or debit card: The one used for the payment.
- Official photo identity card.
- Phone number: Customers should provide their correct phone number when purchasing from Lowes.
- MyLowe’s card if the customer has one.
Is There a Way To Check the Status of Lowes’ Refund Request?
Yes. Customers can check the status of Lowes’ refund request by:
- Calling their helpline or customer service.
- Customers can check the refund request status in their Lowes account for online purchases.
