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How Does Home Depot Curbside Pickup Service Work?

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Home Depot, one of the largest home improvement retailers, is known for its wide range of products and innovative services. One such service that has gained popularity, especially in the light of the COVID-19 pandemic, is the Home Depot’s Curbside Pickup service. But, how does it work? Let’s delve into the details.


Home Depot’s Curbside Pickup service allows you to order items online and pick them up at a local store without entering the store. After placing an order online and selecting “Curbside with The Home Depot App” or “Store Pickup” at checkout, you will receive an order confirmation and a notification when your order is ready for pickup. You then drive to the store, check-in by calling the provided number, show your ID to a store associate, and collect your items from the designated Curbside Pickup location.

What is Home Depot’s Curbside Pickup Service?

Home Depot’s Curbside Pickup service is a convenient shopping solution that allows customers to order items online and pick them up at a local store without having to enter the store. It’s designed to provide a contact-free and efficient shopping experience for customers.

How to Place an Order for Curbside Pickup?

Placing an order for curbside pickup at Home Depot is simple and straightforward:

  1. Shop Online: Browse through Home Depot’s website or app and add items to your cart.
  2. Choose Store Pickup: At checkout, select “Curbside with The Home Depot App” or “Store Pickup” for eligible items.
  3. Wait for Confirmation: An Order Confirmation email or text will be sent to you, acknowledging the receipt of your order. Once your order is ready for pickup, you’ll receive a Pick Up In Store Notification.

The majority of orders are usually ready within a few hours. However, allow extra processing time for items requiring assembly or large orders.

Picking Up Your Order

Once you receive a notification that your order is ready, follow these steps:

  1. Drive to the Store: Head to the designated Curbside Pickup location at the Home Depot store you selected.
  2. Check-in: Upon arrival, call the phone number included in your notification to inform the store that you have arrived for pickup.
  3. Show Your ID: When the store associate comes out with your items, show them your ID to verify your identity.
  4. Collect Your Items: The associate will then place your items in your car.

Remember, curbside pickup is available in select stores daily from 9 a.m. to 6 p.m.

Safety Measures Amidst COVID-19

In response to the COVID-19 pandemic, Home Depot has implemented several safety measures for its curbside pickup service, including promoting social and physical distancing practices, requiring health checks for associates, increasing the frequency of cleaning, and requiring face masks for all customers and associates inside U.S. stores.

Customer Experiences and Feedback

Customer experiences with Home Depot’s curbside pickup service vary. While some customers appreciate the convenience and efficiency of the service, others have faced issues such as delays and lack of assistance. Home Depot is continuously working on improving the service based on customer feedback.


Home Depot’s curbside pickup service offers a convenient and contact-free shopping solution, especially during these challenging times. While the service has its pros and cons, it is an innovative step towards better customer service. Remember to follow the steps mentioned above to enjoy a smooth shopping experience at Home Depot.

Frequently Asked Questions

What if I don’t receive a ‘Pick Up In Store Notification’?

If you don’t receive a ‘Pick Up In Store Notification’ within the expected time frame, you can contact Home Depot’s customer service for assistance.

Can I send someone else to pick up my order?

Yes, you can send someone else to pick up your order. However, they will need to provide the order confirmation and a valid ID at the time of pickup.

What if the item I want is not eligible for curbside pickup?

If the item you want is not eligible for curbside pickup, you can either have it shipped to your home or choose in-store pickup (if available).

Do I need to wear a mask for curbside pickup?

While Home Depot requires face masks for all customers and associates inside U.S. stores, it is recommended (but not mandatory) to wear a mask during curbside pickup for your safety and the safety of Home Depot associates.

What happens if I miss my pickup time?

If you miss your pickup time, your order will typically be held at the store for a few days. If you do not pick up your order within this time frame, it may be cancelled and refunded. It’s best to contact the store directly if you know you will miss your pickup time.

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