TravelAmerican Airlines

How To Get Reimbursed from American Airlines

American Airlines 3

Traveling can be an exciting but unpredictable journey. Flight cancellations, delays, or lost baggage can turn a dream vacation into a nightmare. In those unfortunate circumstances, getting reimbursed from the airline is a right that every passenger should know. In this comprehensive guide, we will walk you through the process of getting reimbursed from American Airlines.


To get reimbursed from American Airlines, first, determine your eligibility based on the nature of your ticket and the reason for seeking reimbursement. If eligible, visit the American Airlines Refund Center online and enter your ticket number and last name. Provide necessary contact information and submit your refund request. Keep the confirmation number for future reference and check your refund status periodically. If you face challenges, be persistent, consider using third-party services, or contact regulatory authorities.

Understanding Reimbursement Criteria

Before starting the reimbursement process, it’s essential to understand the general criteria for getting reimbursed. American Airlines offers reimbursements under specific circumstances:

  • Refundable tickets: Fully or partially unused refundable tickets may be submitted for a possible refund. However, many tickets contain fare restrictions that limit their refundable value and require fees and/or penalties to be deducted from any refund of the original ticket.
  • Nonrefundable tickets: American Airlines generally does not refund nonrefundable tickets, except in certain situations like a flight schedule change of more than four hours, the death of the passenger and/or traveling companion, or military orders affecting the passenger’s ability to travel.
  • Flight cancellations within the European Union: If your American Airlines flight departs from a European airport and is canceled for a reason within the airline’s control, you may be entitled to additional compensation under Flight Compensation Regulation 261/2004 (EC261).

Step-by-Step Guide to Request Reimbursement

To seek reimbursement from American Airlines, follow these steps:

  1. Determine your eligibility: Check if your ticket or related travel products and services were purchased through American Airlines. If you bought your ticket from a travel agent or another website, contact them for refund help.
  2. Request a refund online: Visit the American Airlines Refund Center at Enter your ticket number and passenger last name, and the system will advise you of your refund eligibility and options.
  3. Provide necessary information: If you’re eligible for a refund, you’ll need to provide your contact information, including your full name, address, email address, and phone number.
  4. Review and submit your request: After completing the final review and uploading any necessary supporting documents, submit your refund request. You’ll receive a confirmation number, which you should keep for future reference.
  5. Check your refund status: You can check the status of your refund anytime by visiting the American Airlines Refund Center.

Facing Challenges in the Reimbursement Process

Passengers often face several challenges while seeking reimbursement, including delays in processing refunds and limited liability for subsequent consequences of their mistakes. To overcome these challenges, passengers can:

  • Be persistent: Keep following up with the airline and provide all necessary documentation to support your claim.
  • Use third-party services: Consider using services like AirAdvisor, which can help you file a claim and handle the reimbursement process on your behalf.
  • Contact regulatory authorities: If the airline is not complying with the law or not providing a satisfactory response, you can file a complaint with the relevant regulatory authority, such as the US Department of Transportation.


While getting reimbursed from American Airlines can be a daunting task, understanding your rights and following the correct procedure can significantly increase your chances of success. By being proactive, informed, and persistent, you can ensure that you’re fairly compensated for any disruptions to your travel plans.

Remember, each case is unique, and your eligibility for reimbursement may depend on various factors, such as the cause of the delay or cancellation, your ticket type, and the airline’s policies. Therefore, it’s crucial always to stay informed and be prepared for any potential travel disruptions.

Frequently Asked Questions

How long does it take for American Airlines to process a refund?

American Airlines typically processes refund requests within seven days for credit card purchases and 20 days for cash or check purchases. However, it may take up to two billing cycles for the credit to appear on your statement.

What if my baggage was lost or damaged by American Airlines? Can I get reimbursed for that as well?

Yes, you can. If your baggage was lost, damaged, or delayed, you may be eligible for compensation. You should report the issue to American Airlines baggage services at the airport as soon as possible. The airline will then attempt to locate your baggage or compensate you for the estimated value of lost items.

Can I get a refund if I cancel my non-refundable ticket due to personal reasons?

Generally, non-refundable tickets cannot be refunded if you cancel your trip due to personal reasons. However, under certain circumstances, such as the death of a passenger or immediate family member, or due to military orders, American Airlines may offer a refund.

What if my flight was delayed and I missed my connecting flight. Can I get reimbursed for that?

If your initial flight with American Airlines was delayed and you missed your connecting flight as a result, the airline is responsible for rebooking you on the next available flight. If an acceptable flight isn’t available, you may be eligible for a refund or compensation.

Can I get a refund if I’m not satisfied with the in-flight services?

Refunds are typically not provided based on dissatisfaction with in-flight services. However, if you have a complaint about the service, you should contact American Airlines customer service to express your concerns. They may offer travel vouchers, miles, or other forms of compensation to address your dissatisfaction.

Leave a Comment

Your email address will not be published. Required fields are marked *