How To Contact Shipper on Amazon

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Navigating the world of online shopping can sometimes be a tricky endeavor, especially when it comes to understanding the shipping process. One of the most common questions that shoppers ask is, “How do I contact the shipper on Amazon?” In this comprehensive guide, we will walk you through the process step-by-step, provide examples, and offer tips on how to communicate effectively with shippers.


To contact a shipper on Amazon, first determine if the seller is Amazon or a third-party. If it’s a third-party, go to the product detail page, select the seller’s name, and then “Ask a Question.” For post-order inquiries, go to “Your Orders,” find your order, select “Problem with order,” and then “Contact seller.” For Amazon as the seller, contact Amazon Customer Service for assistance.

Understanding the Role of a Shipper

A shipper is the party responsible for the transportation of goods. On Amazon, the shipper could be Amazon itself or a third-party seller. Understanding how to contact them is crucial for resolving any issues related to your order.

Preliminary Steps Before Contacting the Shipper

Before reaching out to the shipper, there are few steps that you need to take:

  1. Determine the type of seller: Check whether the listing is eligible for Amazon Prime or if the seller participates in Customer Service by Amazon. If so, Amazon Customer Service can assist with your questions.
  2. Identify your issue: Be clear on what your problem is. It could be related to delivery, product condition, or any other concerns related to your order.

How to Contact a Shipper Pre-Order and Post-Order

Whether you want to contact a shipper before placing an order or after, the process is pretty straightforward.

Contacting a seller pre-order:

  1. On the product detail page, select the name of the seller.
  2. On the next page, select “Ask a Question.”
  3. Select the appropriate options in the Seller Messaging Assistant chat or fill out the contact form.
  4. Your message will be sent to the seller via the Buyer-Seller Messaging Service. They’ll respond to you by email.

Contacting a seller post-order:

  1. Go to “Your Orders.”
  2. Find your order in the list.
  3. Select “Problem with order.”
  4. Choose your topic from the list displayed.
  5. Select “Contact seller.”
  6. Allow two days for the seller to respond. In most cases, you’ll receive a reply sooner.

Tips for Communicating Effectively with a Shipper

Remember, effective communication is key when dealing with shippers. Here are some tips:

  1. Use Amazon’s Buyer-Seller Messaging Service: This simplifies and protects communication with third-party sellers.
  2. Be clear and concise: Clearly state your issue or question to make it easier for the shipper to understand and address your concern.
  3. Provide necessary information: Include relevant details such as order number, product name, and any specific issues you are facing.
  4. Be polite and professional: Maintain a courteous tone in your messages.

What to Do If Your Package Is Lost or Damaged?

If your package is lost or damaged, don’t panic. Follow these steps to resolve the issue:

  1. Check if someone else accepted the delivery
  2. Contact the carrier
  3. Contact the seller
  4. Ask neighbors
  5. Document the damage
  6. File a claim

Final Thoughts

Contacting a shipper on Amazon is not as complicated as it may seem. It’s all about understanding the process and following the right steps. Keep in mind that effective communication is key in resolving any issues you may have with your order. If all else fails, remember that Amazon’s customer service is there to assist you.

Happy shopping!

Frequently Asked Questions

What is Amazon’s Buyer-Seller Messaging Service?

Amazon’s Buyer-Seller Messaging Service is a secured communication platform provided by Amazon. It allows buyers to contact third-party sellers regarding product inquiries, shipping issues, or any other concerns related to their orders. All messages are recorded and monitored by Amazon for safety and compliance purposes.

What happens if the shipper doesn’t respond to my messages?

If a shipper doesn’t respond to your messages within two business days, you can report this to Amazon customer service. They will help facilitate communication between you and the seller or offer solutions based on the issue at hand.

Can I contact the shipper directly without going through Amazon?

It is highly recommended to use Amazon’s Buyer-Seller Messaging Service when communicating with third-party sellers. This ensures that all conversations are recorded, providing a safety net in case of disputes. However, for products sold and shipped by Amazon, you can reach out directly to Amazon’s customer service.

What should I do if my package is continuously being delivered to the wrong address?

If your package is continuously being delivered to the wrong address, check and update your default shipping address in your Amazon account settings. If the issue persists after this adjustment, contact Amazon customer service for further assistance.

Can I contact the shipper to change my order after it has been placed?

Once an order has been placed, it’s generally not possible to change the order details as most orders are processed immediately. However, you can try reaching out to the shipper for any possible adjustments or cancel the order and place a new one with the correct details.

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