Information systems have revolutionized businesses and improved their efficiency. For example, almost all large-scale food chains now rely on their information systems to keep track of customers and their orders.
This begs the question: which systems are being used by Mcdonald’s?
A huge food chain like McDonald’s does not rely on only one System; it has various information systems for seamless operations.
In addition to the basic ones like Point of Sales (POS) and Management Information Systems (MIS), it also has a few others.
- Decision Support System (DSS)
- Touch Interface Ordering System (TIOS)
- Transaction Processing System (TPS)
- Made for You System
- Hyperactive Bob System
This article will provide a detailed insight into all the information systems used by McDonald’s.
Information System at McDonald’s
Information systems play a huge role in today’s businesses; they help you collect raw data and analyze it to present it in a meaningful form.
It’s a must-have tool for large-scale businesses like McDonald’s, where you need to keep track of numerous customers and their orders.
In addition, McDonald’s does not rely on only one information system; it has different types of systems to provide efficiency.
Let’s have a look at each of them:
1. Point of Sale System (POS)
The cash registers are almost outdated; people now use cards to make transactions with the Point of Sales system.
McDonald’s experiences a huge number of visitors daily, and it’s challenging to keep track of everyone’s bills with the traditional billing system.
Point of Sale system can do the job with a few clicks and create the bill for the whole order, which you can pay through your card. It’s designed to reduce the complexity of bills and avoid clogging.
Even inexperienced staff can easily handle complex orders with better accuracy.
2. Management Information System (MIS)
It can be a headache if you have a lot of staff in your business and try to keep track of everyone without any designed system. This is where Management Information Systems come to the rescue.
It helps keep track of all the staff, including their shift timings, attendance, and total hours billed.
Management Information System helps McDonald’s managers keep track of all the employees and improve performance with better planning and management of staff.
3. Touch Interface Ordering System (TIOS)
The Touch Interface Ordering System is a newly introduced innovative system that allows customers to select the items on a touch screen and pay for the order on the POS system attached to the machine.
It helps speed up the process, and you don’t have to wait in line to place your order.
Once you place the order on the Touch Interface Ordering System, the details will be sent to the kitchen, and they will start preparing your order.
4. Transaction Processing System (TPS)
The most crucial and must-have information system for any business is the Transaction Processing System. It helps keep track of all the payments made by a business between its suppliers and customers.
As for McDonald’s, it helps keep track of its suppliers with records of all the payments made to each vendor. It helps reduce a manager’s complexity while trying to track vendors physically.
You need to enter the supplier’s name, and the System will prompt you with all the details and business history.
5. Decision Support System (DSS)
A Decision Support System is used to gather and analyze the data to provide quality decisions that help improve the business.
This System helps determine which items are high in demand and the rush hours of a specific branch, allowing the manager to make a well-informed decision to improve sales.
6. Made for You System
If you have ever placed an order at McDonald’s, you might have observed a screen hanging overhead with a series of numbers and two columns, “Preparing” and “Ready.”
This is an example of “Made for Your System,” which allows the customers to keep track of their orders and find out about their position in line.
This System helps track each product sold during the day, allowing the manager to analyze the consumer’s preferences and improve their services accordingly.
7. Hyperactive Bob System
The Hyperactive Bob System is a simple yet smart approach followed by McDonald’s, which includes only a few CCTV cameras and displays.
The roof-mounted cameras in the parking lot, drive-thru, and entrance can help the McDonald’s staff figure out how many customers are walking in so that they stay mentally ready for their orders.
This System can help the manager rearrange the staff according to the situation and number of customers to speed up the process and increase efficiency.
For a massive-scale business like McDonald’s, it’s practically impossible to keep track of everything without the help of an information system. So it would be best if you kept an eye on everything, from transactions, orders, inventory, staff, and many more.
To ensure a seamless operation, McDonald’s relies on multiple information systems, including a Decision Support System (DSS), Point of Sale System (POS), Management Information System (MIS), Touch Interface Ordering System (TIOS), Transaction Processing System (TPS), Hyperactive Bob System and the Made for You System.
All these systems help gather and analyze information to make informed decisions and allow better management. Effective management helps improve the overall customer experience.
Frequently Asked Questions
How Do You Make Payments With the Touch Interface Ordering System?
The Touch Interface Ordering System has a POS (Point of Sales) system where you can swipe your card to pay for your order.
How Does a McDonald’s Manager Keep Track of All the Employees?
The Management Information System (MIS) is a great tool to keep track of all the staff employed at a McDonald’s branch, along with their shifts, and record their working hours to calculate their salaries.